Waste and Street Care Supervisor
Location: Chertsey
Hours: 37 hours per week
Grade: 10 + Standby Allowance
We are currently seeking an experienced Waste and Street Care Supervisor to join our operational team based in Chertsey. This is a key frontline role responsible for supporting the delivery of high-quality waste collection and street scene services across the borough.
Working closely with the Depot Operations Manager, you will supervise operational teams, ensure daily services are delivered efficiently, and maintain high standards of safety, performance, and customer service.
About the Role
You will be responsible for the daily supervision and coordination of operational teams, ensuring waste collection and street cleansing services run smoothly and efficiently.
The role includes managing frontline staff, responding to service enquiries and complaints, monitoring health and safety standards, and supporting the operational management of the depot.
You will supervise approximately:
* 19 Class 2 HGV Drivers
* 15 Waste Collection Loaders
* 23 Street Cleansing Operatives
Key Responsibilities
* Direct daily supervision of waste and street cleansing teams
* Ensure all operational services are delivered on schedule and to a high standard
* Manage and investigate service requests, complaints, and enquiries
* Monitor health and safety compliance, identifying risks and addressing unsafe practices
* Assist with staff training, development, and performance management
* Coordinate with the Transport Manager to ensure vehicles and equipment are available
* Work with employment agencies to ensure adequate staffing levels
* Use BARTEC waste management software to monitor and update operational data
* Support investigations into fly-tipping and prohibited waste
* Conduct staff appraisals, absence management, and disciplinary procedures
* Participate in bank holiday and out-of-hours duty officer rotas
* Assist with accident investigations and incident reporting
* Support emergency response and depot operations when required
Essential
* Minimum 12 months supervisory experience within street scene services or a similar operational environment
* Knowledge of Health & Safety legislation
* Knowledge of driver\'s hours regulations
* Strong communication and organisational skills
* Ability to work under pressure and manage operational priorities
* Full UK driving licence with HGV entitlement
* Up-to-date CPC
* Ability to work flexible hours when required
Desirable
* Experience using waste management or street scene software
* IOSH Managing Safely
* Manual Handling Train the Trainer
* Knowledge of the local borough
* Budget awareness or management experience
What We Offer
* Competitive Grade 10 salary
* Standby allowance
* Opportunity to play a key role in delivering essential public services
* Career development within a supportive operational management team
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