Job Description
Your new company,
My client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports.
The experience below is essential for this role:
* Service Desk Lead Experience
* Stakeholder Management Experience
* Hands on Service Desk Experience
* Power Bi
* Experience with ITIL will be a plus
Key Responsibilities:
* Being the first point of contact for escalations from the service desk
* Managing the service desk analysts
* Providing hands-on support if needed
* Creating rotas
* Creating reports
* Keeping stakeholders and customers updated
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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