We are looking for an individual who will provide a world‑class, client‑facing experience, ensuring front‑of‑house and facilities operations run efficiently. You will act as an ambassador for a major financial services client and ISS Front of House and Facilities Management Services.
Key Responsibilities
* Ensure the smooth day‑to‑day operation of the client site, acting as the primary point of contact for all facilities management related matters.
* Manage reception and front‑of‑house services, welcoming visitors, clients, and employees in a professional and friendly manner.
* Deliver high‑quality customer service by responding promptly and professionally to enquiries in person, by phone, and via email, escalating issues where appropriate.
* Provide administrative support, including managing documentation, updating records, coordinating meetings, handling correspondence, and supporting office processes.
* Coordinate daily workplace operations, ensuring meeting rooms, office supplies, and shared spaces are well maintained and fit for purpose.
* Support health and safety compliance by following procedures, completing checks, reporting hazards, and maintaining accurate records (training provided).
* Liaise with internal teams and external suppliers to resolve issues, maintain services, and support smooth workplace operations.
* Adapt to changing priorities, proactively addressing challenges and supporting ad‑hoc tasks to ensure efficient workplace performance.
Qualifications
* Strong communication and customer service skills, with confidence in a client‑facing reception or hospitality environment.
* Excellent organisational and administrative abilities, with the capability to manage multiple tasks accurately and efficiently.
* High attention to detail and a reliable approach to following processes and maintaining standards.
* Problem‑solving skills and adaptability, with the ability to respond positively in a fast‑paced environment.
* Willingness to learn and follow health and safety procedures, with training provided.
* Previous experience in hospitality, reception, or health and safety is desirable.
Disability Confident
We are a Disability Confident employer and are committed to inclusive hiring practices.
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