Overview
Community Health and Engagement Officer (CHEO) – A£ 16.47 per hour. Permanent, part time to full time hours available. Monday to Friday, up to 8 hours per day, flexible start time. Based in Woking with Surrey Wheelchair Services. Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality.
As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruit and lead a service users board, support our complaints process and support ongoing service improvement activities. You will highlight the importance of using lived experience in service improvement and promote the social model of disability within the service.
Key Responsibilities
- Service User Engagement
- Promoting the importance of user lived experience in the company, community and among external stakeholders.
- Creating, recruiting, and developing a service user forum / service improvement board to meet quarterly to oversee improvement and question the local service centre staff.
- Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience.
- Quality Monitoring & Improvement
- Attending the monthly contract review meetings with the Integrated Care Board.
- Using input from service users gained from meetings of the service user forum and other engagement to refine existing practice and highlight areas for improvement.
- Implementing improvements following complaints.
- Gathering feedback from Service Users through formal mechanisms.
- Service User Support
- Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available.
- Supporting Service Users to navigate the complaints process.
- Providing information via signposting to other services – other health professionals, social care, MIND, charities, Citizens Advice, etc.
- Networking and Communication
- Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements.
- Networking with local and national disability organisations.
- Some use of local social media to promote service user engagement.
- Producing a local newsletter and providing other service users with relevant information.
What are we looking for?
- Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting.
- Experience of strategic and project planning and decision making.
- Experience of managing multiple workstreams with ability to prioritise and organise work effectively.
- Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management.
- Good written and verbal communication skills.
- Good IT skills and ability to contribute to the production of communications material aimed at service users.
- Understanding and willingness to use social media for service user engagement.
- Marketing/PR experience would be advantageous.
- Understanding of research and audit processes advantageous.
- A UK driving licence is essential.
What can we offer you?
- A£ 16.47 per hour
- Permanent, part time to Full time Hours available
- Monday to Friday up to 8 Hours per day, flexible start time
- Up to 33 days holiday (including bank holidays)
- Company Pension Scheme
- Life Assurance
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
