Northern Workington, England, United Kingdom
We’re actively recruiting for Trainee Train Conductors to join the Northern team! As a Train Conductor, you'll be the face of our service, ensuring the efficient operation of our trains while providing exceptional customer care.
SALARY: OTE £35,000 - £37,000. Basic salary of £26,505 until successful completion of training (for approximately 3 months); rising to £35,841 per annum on completion of training. Plus, commission, overtime and the Northern benefits package.
ROLE TYPE: Full Time.
LOCATION: Workington
HOURS: Rolling 35 per week. Shift pattern includes evenings, nights and weekends.
WHAT YOU'LL BE DOING:
* Inspect & Operate: Train equipment, doors, and controls.
* Greet Passengers: Create a welcoming atmosphere for all.
* Check Tickets: Verify passenger tickets and travel cards.
* Provide Information: Answer questions on routes, schedules, and connections.
* Make Announcements: Provide clear updates over the onboard PA system.
* Ensure Safe Boarding: Help passengers safely board and disembark the train.
* Handle Delays & Emergencies: Confidently manage unexpected delays, issues, or emergencies.
KEY RESPONSIBILITIES:
* Train Operations: Coordinate with Drivers and Operational Teams keeping the train running smoothly, stick to schedules, monitor signals, and stay in touch with Control.
* Customer Assistance: Help passengers on and off, check tickets, provide information & handle inquires, ensure a safe, comfortable journey, assist vulnerable customers, deescalate conflicts, and maintain a welcoming atmosphere.
* Safety & Compliance: Enforce safety rules, manage door procedures, conduct inspections, and handle emergencies, including leading evacuations if needed.
* Fare Collection: Collect fares, validate tickets, and tackle fare evasion.
* Communication: Provide updates on delays or disruptions, relaying important information to passengers.
* Reporting: Maintain accurate records of customer counts, ticket sales and detailed reports on incidents, faults and delays.
* Customer Service: Deliver a professional service, handle complaints, and create a positive enjoyable travel experience.
* Utilise Tech: Daily use of technology including tablets and body worn cameras.
* Knowledge Retention: Learn and retain high volumes of detailed information relating to safety standards, with regular assessments to keep your skills sharp.
ABOUT YOU:
* Currently live within a 45-minute car journey from the station you work from.
* Be at least 18 years of age at the time of application.
* Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
* Commit to working early, late and weekend shifts – without relying on public transport.
SKILLS:
* Exceptional communication skills.
* You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
* Self-disciplined, with the ability to work independently using your own initiative.
* Able to work to and enforce strict industry standard rules and regulations.
* Punctual with excellent time management skills, ensuring your train departs as scheduled.
* Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
* Good problem-solving skills.
* Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
* Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
* Able to learn and retain high volumes of detailed safety information which will be regularly assessed to ensure knowledge is maintained at the highest level.
IMPORTANT INFORMATION– PLEASE READ:
* The recruitment process for this role is expected to take approximately five months due to the nature of the position and required training.
* Successful candidates will be invited to a face-to-face interview, which will include a group assessment, role-play exercises, and competency-based questions.
* We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly.
WHAT'S IN IT FOR YOU:
* Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services.
* Generous Pension Scheme: We top up your contributions by 1.5 times.
* Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
* Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
* Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
* Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
* Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
* Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications.
* Recognition: We know how important it is to show how much we appreciate our people.
A PLACE FOR EVERYONE:
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