Job Description
Salesforce Knowledge Article Writer
Bromley, Kent
Up to £45,000 per annum
Fixed Term Contract - 6 Months
Full time
As our Salesforce Knowledge Article Writer, you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end-users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams.
This is a fixed term contract for 6 months.
Your day to day will include:
* Develop and structure knowledge-based content within Salesforce for customer support, field sales, and end-users. This will include lite touch as well as more complex articles.
* Translate complex processes into easy-to-understand, step-by-step guides and FAQs, creating a virtual library.
* Work with subject matter experts to gather and validate information.
* Ensure articles align with branding, style guidelines, and best practices.
* Optimise content for searchability, findability and usability
* Deliver completed articles within the agreed-upon timeframe
Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.30am to 9.30am. After a successful orientation period there is flexibility to work from home for 2 days a week.
What we require
* Proven experience with Salesforce Knowledge content creation.
* Strong writing, editing, and documentation skill
* Ability to quickly understand and simplify complex concepts.
* Experience with knowledge management best practices.
* Detail-oriented and able to meet deadlines independently
* Experience in customer support, field sales, IT, or technical documentation.
* Previous contract or project-based writing experience.
What we offer you
* Basic salary up to £45,000 per annum
* Annual holiday allowance of 25 days holiday plus bank holidays
* Life Assurance (based on pensionable earnings)
* Generous contributory Pension scheme
* Season Ticket Loan
* 1 days paid charitable workday
* Employee Assistance Programme
About us
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
What we do
We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.