We have an excellent oppportunity for someone who shares our enthusiasm and passion about delivering a service to our tenants, making them feel front and centre of our services and at the forefront of what we do. This is a role where you have a genuine opportunity to improve the lives of our customers - a deeply reward and fulfilling role for the right individual.
Your role is key to the continued improvement of customer satisfaction and safety in the neighborhood and buildings in which they live. Being an integral part of the Customer Excellence team opens the door on a whole range of future options and career progression.
As a Housing officer, a typical day might include:
1. Proactively managing tenancies and taking the necessary enforcement action.
2. Dealing with all aspects of the allocation and letting process.
3. Coordinating mutual exchanges, successions, or other tenancy changes.
4. Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
5. Working closely with other departments including Income Management, Safer Communities and Asset Management.
6. Ensuring that safeguarding and support concerns are identified, reported and actioned.
7. Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.
8. Health and safety inspections and checks of our schemes and blocks.
9. Engaging with customers to improve the area they live, and the services we offer.
10. Liaising with partners, agencies and stakeholders.
11. Accurately updating the housing management system, along with the systems and portals of our partners.
12. Playing an active role in corporate projects or groups.
Some of the experience/skills we need to consider you:
13. Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
14. Computer literate with a good working knowledge of software such as word and excel – you will need to use these to do the job.
15. A strong customer focussed approach both externally and internally.
16. Be committed to working as part of our team.
17. Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
18. Strong communication, negotiation and influencing skills.
19. Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives.
20. What will make you stand out from the crowd:
21. Enthusiasm and passion for delivering outstanding customer service.
22. New ideas to challenge the way of doing things.
23. Positivity and the ability to embrace change.
24. A drive to achieve excellent results.
25. Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.
Being part of the Acis team, you’ll get:
26. Generous holiday entitlement – 25 days annual leave plus bank holidays
27. Pension contributions up to 10%
28. The opportunity to undertake professional training, funded by us.
29. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
30. Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
31. Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
32. Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
33. Long service awards for our loyal employees
34. Cycle to work scheme
35. Employee Assistance Programme to give you confidential advice and support, when you need it
36. Professional membership subscription to support your continuous professional development
37. Death in service benefit as part of our pension scheme
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.
Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need