Department: Credit Control Application Deadline: 26th September 2025
Are you ready to take the next step in your career at Premex Services? We’re seeking a proactive, detail-oriented team member to join our dynamic Credit Control function. If you excel at problem-solving, delivering outstanding service, and are keen to grow within the business, this opportunity could be the perfect fit.
Purpose of the Role
In this role, you’ll play a key part in driving cash collections across solicitor and insurer accounts. You’ll investigate the reasons behind unpaid invoices, take decisive action to recover outstanding balances, and maintain strong relationships with both internal and external stakeholders.
Key Responsibilities
* Communicating with debtors via telephone, email, and letter to recover funds
* Building trusted relationships with customers and internal colleagues
* Investigating queries, negotiating fee reductions, and resolving complaints
* Identifying early signs of financial distress and mitigating associated risks
* Escalating accounts for legal recovery and supporting court proceedings
* Managing your own workload while delivering exceptional customer service
* Reconciling accounts, maintaining spreadsheets, and completing administrative tasks
* Ensuring accurate setup of new customer accounts and challenging inconsistencies
* Supporting new team members through buddying and training
* Handling incoming enquiries and maintaining SLAs on the Solicitor Mailbox
* Creating new Sage accounts and branch IDs
* Processing contractual agreements and ensuring all actions are completed
* Completing reporting and administrative duties to the highest standard
* Supporting senior management and contributing to team initiatives
* Driving process improvements and system enhancements
* Staying up to date with relevant regulations and compliance requirements
What You’ll Bring
Experience & Knowledge
Essential experience in Credit Control
Confident communicator, particularly over the telephone
Background in office-based roles
Strong administrative capabilities
Skills & Abilities
Proficient in Microsoft Excel and Word
Strong problem-solving and innovative thinking
Professional communication across all levels
High attention to detail in data handling
Committed to quality and customer service
Reliable in managing tasks and meeting deadlines
Personal Qualities
Proactive and solution-focused
Supportive and willing to mentor others
Adaptable and collaborative team player
Committed to personal development and continuous improvement
Professional and dependable in supporting leadership
Familiarity with Sage (desirable)
Why Apply?
This is more than just a role—it’s an opportunity to make a meaningful impact, develop your skills, and be part of a team that values excellence and collaboration. If you’re ready to take ownership, drive results, and support others along the way, we’d love to hear from you.
Interested?
Speak to your line manager and submit your internal application by 26th September 2025.
Let’s shape the future of Credit Control—together.
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