Customer Service Advisor
Temporary Opportunity
Wakefield - Hybrid
£12.25 per hour
37.52 hours p/week
5 days from 7
Winsearch UK is currently working with a major retailer of party and gifting products to appoint several Customer Service Advisors on a temporary basis. This is a seasonal opportunity and will require flexibility from successful candidates.
Customer Service Advisor
The Role:
Are you passionate about helping people and creating great customer experiences? Join our friendly and supportive Customer Service team in Wakefield, where you'll be at the heart of keeping our customers happy - whether they're shopping in-store or online.
As a Customer Service Advisor, you'll handle customer queries via phone, email and live chat, making sure every customer feels heard, valued, and supported. You'll work across multiple channels, resolving issues quickly and effectively while keeping the customer at the centre of everything you do.
It is essential that you are flexible, solutions focused and, able to work in a fast-paced environment.
Key responsibilities include:
Respond to customer enquiries by phone, email, and live chat
Support both retail and online customers with orders, deliveries, and returns
Maintain high service standards and meet performance KPIs
Collaborate with colleagues across retail, logistics, and head office teams
Ensure policies and processes are followed to deliver a consistent service
Use sound judgement to make decisions and escalate issues when needed
Customer Service Advisor
Qualifications and Requirements
Previous experience in a Customer Service, Call Centre or Contact Centre environment or retail is essential
Experience working in a fast-paced environment is essential
Confident communicator with excellent written and verbal skills
Comfortable using Microsoft Outlook and Excel
A team player with a positive, can-do attitude
High attention to detail and ability to multitask
Experience handling omni-channel communication (live chat, email, telephone) is a plus
You'll be part of a welcoming, people-focused business that values teamwork and customer satisfaction above all else. Full training and ongoing support are provided to help you succeed in your role and grow your skills.
Customer Service Advisor
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
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