SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Administrator on a permanent basis. Salary: £26,000-£27,000 Working pattern: full time Monday to Friday, site based Responsibilities will include: - Providing comprehensive administrative support, coordinating with various departments throughout the organization - Generating and analysing reports to identify trends and proactively address potential issues and compiling statistical data for board meetings - Monitoring marketing board stock levels, back orders, raising works orders when required and provide regular updates to the relevant departments - Coordinating and scheduling deliveries with key customers - Liaise with the warehouse to investigate delivery incidents, identify issues, analyse trends, collate information to report findings to senior team - Coordinate goods collections with external carriers, collaborate with internal teams, monitor carrier performance, and produce data-driven reports to support the improvement of collections - Handling the processing of replacement orders through SAGE and internal systems - Monitoring arranged collection data, such as failed collections and reoccurring issues - Prepare and finalize the necessary courier customs documentation for Irish deliveries and returns - Oversee the allocation of all email inquiries from the admin inbox - Managing daily delivery reports from carriers, liaising with carriers, Customer Service, and the warehouse to resolve any delivery issues. Handling all claims and cross-checking carrier invoices against the claims to ensure accuracy, in collaboration with the admin team - Working collaboratively with the warehouse, upgrading/amending customer orders, running reports and ensuring customer orders are despatched without issue - Handling sample requests, processing marketing orders, and managing internal orders across affiliated companies - Analyse carrier performance data, identifying trends and root causes of failed deliveries, such as address issues, weather delays, or logistic failures - Coordinating with carriers, tracking deliveries, obtaining Proof of Deliveries (PODs), and managing claims arising from any failed deliveries - Scanning and verifying documents for upload to our archive system - Providing support for house accounts Job Description Template v.(phone number removed) Page | 2 - Update and manage HS Code information on the Government TSS portal to ensure seamless deliveries to Northern Ireland - Ensuring that NI declarations are submitted accurately and do not require any further intervention - Collaborate with other departments, including customer service, quality, and warehouse support, to ensure smooth operations and customer satisfaction - Work with various departments to troubleshoot and resolve operational challenges, ensuring minimal disruption to customers - Managing and replenishing stationery inventory - Managing switchboard overflow and providing full reception support, including greeting and checking in visitors, as well as handling incoming mail - Perform any other administrative tasks as needed to support customer service and the broader team