Business Operations Manager – Digital & AI (12 month FTC to cover maternity leave)
Location: Central London (2-3 days a week onsite)
£60k - £65k & excellent Benefits
We’re seeking a Business Operations Manager to play a pivotal role in shaping how this organisation works in an increasingly digital and AI-enabled world. Sitting within the Digital Operations team, this role will focus on improving organisational efficiency, scalability, and decision-making through two key areas:
* Driving digital and AI literacy across the business
* Optimising and redesigning business processes to support growth, compliance, and operational excellence
This is a highly collaborative role, working closely with technical teams and stakeholders across the organisation to ensure digital initiatives and AI solutions align with real business needs
What you’ll be doing
Digital & AI Literacy
* Lead the design and delivery of organisation-wide digital and AI literacy initiatives
* Embed digital and AI understanding into day-to-day decision-making and operations
* Act as a bridge between technical teams and the wider business, translating complex concepts into practical outcomes
Business Process Improvement
* Analyse, map, and redesign business processes to improve efficiency, scalability, and compliance
* Identify opportunities to streamline operations and reduce risk
* Ensure processes are clearly documented and well communicated to stakeholders
Stakeholder & Change Management
* Work closely with senior leaders, technical teams, and business stakeholders
* Support change initiatives, helping teams adopt new ways of working
* Report progress, outcomes, and impact to senior leadership
What success looks like
* Widespread adoption of digital and AI literacy across the organisation
* Measurable improvements in productivity and informed decision-making
* Streamlined, well-documented, and compliant business processes
* Digital and AI initiatives that are practical, well-governed, and aligned with strategic objectives
What we’re looking for
Experience, Knowledge and Skills required
* Strong understanding of digital transformation and the practical use of AI in business
* Experience with business process improvement methodologies (e.g. Lean, Six Sigma)
* Knowledge of compliance requirements and operational risk management
* Business process mapping and analysis
* Data analysis, interpretation, and reporting
* Project management and stakeholder engagement
* Designing and facilitating training or capability-building programmes
* Strategic thinker who can align operational improvements with business goals
* Analytical and data-driven in approach
* Confident change agent with the ability to influence across teams
* Excellent communicator, able to simplify complex ideas
To apply for this opportunity please send your CV asap. We’re looking for someone who can start mid January.