Audio Visual and Digital Support Officer
The postholder will act as part of a multidisciplinary IT team contributing to the management and delivery of IT services, with a focus on support, maintenance, operation and development of audio visual solutions. The postholder will support audio-visual and digital technologies by troubleshooting issues and implementing new solutions. The postholder will provide expertise in resolving complex audio-visual faults and maintaining IT/communications and audio-visual systems.
Responsibilities
* Develop and maintain the key technical products in the audio-visual estate, including all hardware, software, and services, ensuring that the inventory of assets and configuration items is kept up to date and highly available.
* Support and control the live webcasting of meetings, managing delegate participation, agenda transition, voting etc.
* Act as producer/editor to enhance the final product, working closely with the Democratic Services and Communications and Marketing teams to ensure content aligns with the Council policy, brand, vision and goals.
* Develop and maintain relevant content in the Council media library and published repositories, ensuring that content is accurate, accessible and highly available.
* Undertake regular system patching and upgrades to audio visual equipment to ensure optimal performance, availability and security compliance.
* Troubleshoot technical issues and diagnose and repair faults, working and liaising with other operational teams and the wider technical community where necessary.
* Identify and escalate areas of concern and options for improvement, leading on resulting initiatives and providing training where necessary.
* Participate in Risk Assessment procedures.
* Design, test, evaluate, implement and support the roll out of new functionality within the audio visual estate.
* Contribute to and create written documentation relating to the audio visual estate.
* Respond to and deal with service fulfilment requests, in accordance with agreed procedures, including local user, service, equipment and site support.
* Provide operational and administrative support across the range of Digital and Communications functions.
* Contribute to the Digital and Communications team, assisting with the building of a robust IT infrastructure and adapting to changing technologies in order to ensure availability, confidentiality and integrity of Council’s data.
* Assist with the implementation of the Council’s Digital Strategy and have a good understanding of the Council's digital packages so problems can be spotted at an early stage and logged/resolved with suppliers to minimise disruption to service use.
* Supporting the internal communication mechanisms of the Digital Strategy; including delivering training on Council systems to employees and elected members.
* Maintain an awareness and knowledge of emerging techniques and technologies in compliance with service requirements and continual professional development (CPD) obligations.
* Maintain an awareness and knowledge on emerging Cyber Risk’s and Cyber Security and ensure full compliance with IT policies and procedures to protect the network.
* Consult with service providers on digital services related matters, evaluate and recommend to Line Manager.
Skills and Qualifications
* Grade C or above in at least 4 GCSEs or equivalent qualification one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent.
* Have a minimum of a Level 4 qualification, for e.g. HNC in Audio Visual Technology, Computing, Computer Science or Information Technology.
* A minimum of 1 years’ experience gained in an Audio-Visual support role to include:
* Operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.
* Specification, design, installation and maintenance of audio-visual solutions.
* Projector/ LED screen installations, maintenance and troubleshooting.
* Experience of Windows based computer systems.
* To frequently travel and attend evening and other meetings outside of office hours.
* Hold a full valid driving licence and have access to transport to meet the requirements of the post Or Have access to a mode of transport that will enable the postholder to fulfil the role in full.
Further Information
Location: Downshire Civic Centre.Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV.
Area: Republic of Ireland
Closing date: 20 Dec 2025
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