Overview
TipTopJob is hiring for the role of Customer Service Advisor in Brighouse (commutable from Bradford, Halifax, Huddersfield, Leeds). This is a Monday to Friday, office-based position with working hours 7:00am – 4:00pm. Salary range is GBP 25,000 – GBP 33,000 (DOE). The role is with a UK manufacturing business delivering high-quality home improvement products to the trade.
Closing date for applications: 01.09.2025 (subject to suitable applications). Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
Responsibilities
* Be the first point of contact for customers via phone, email, live chat, and social media
* Handle product queries, delivery updates, order support, and complaint resolution
* Investigate and resolve issues promptly, escalating when necessary
* Log customer interactions accurately and highlight recurring trends
* Collaborate with internal teams (sales, logistics, technical) to ensure smooth service
* Keep up to date with new products, promotions, and policies
What Youll Bring
* Proven experience in a customer service, contact centre, or trade support role
* Excellent communication and active listening skills
* Confidence with Microsoft Office, CRMs, and order processing tools
* A solution-focused mindset; calm under pressure and quick on your feet
* Strong organisation and multitasking abilities
* A friendly, positive attitude with a passion for customer care
Application & EEO / Privacy
If you would like to apply for the role, please contact Jade. The closing date is subject to change depending on suitable applications.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying you understand your data will be processed in line with our Privacy Policy. Our full Privacy Policy is available on our website.
TipTopJob/EEO statements: Referrals increase your chances of interviewing at TipTopJob by 2x.
#J-18808-Ljbffr