Ely - Fen House, Ely, Cambridgeshire, United Kingdom
Job Description
Posted Thursday 5 June 2025 at 00:00
Ely
Salary: up to £12.41 per hour
Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK.Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals.Our employees are incredibly enthusiastic about the jobs they do – you will find a dedicated team spirit across our services and amazing colleagues who always pull together and look out for each other.
MAIN PURPOSE
To provide a welcoming, professional and efficient first point of contact to all visitors. To ensure that all calls received via Brainkind and/or Service switchboard/telephone system, are dealt within a professional, efficient and friendly manner.
MAIN TASKS AND RESPONSIBILITIES
* To promptly, accurately, and professionally deal with all received telephone calls and inquiries from both external and internal sources.
* To filter cold calls appropriately, and to ensure that messages are recorded and promptly relayed.
* Meet and greet all visitors to Brainkind in a professional and welcoming manner.
* To assist with all hospitality that is required for visitors/meetings.
* To ensure that the reception area is clean, tidy and welcoming at all times.
* To be responsible for dealing with all incoming and outgoing mail efficiently and effectively.
* To provide a confidential and comprehensive administration service to the staff at CSS and any satellite locations, within operational and procedural guidelines
* To manage communications received within CSS i.e. faxes, emails etc and take action as appropriate
* Monitor, order and organise all stationery for all departments as required.
* To ensure that weekly movement sheets, and all contact lists are kept regularly updated and distributed in a timely manner.
* To undertake any other reasonable duties falling within the administration role as identified by the service.
* May be required to undertake additional administration duties as necessary to support smooth running of Brainkind service and/or deputise in the absence of business administrator.
About you
* Good IT skills using Microsoft Office, in particular Word, Excel and Outlook
* Excellent communication skills, both oral and written.
* Excellent interpersonal skills.
* Familiar with using office systems eg facsimile, telephone, photocopying, email, basic accounts.
* Able to work as part of a team.
Benefits include:
* A competitive rate of up to £12.41 per hour
* 33 days annual leave inclusive of bank holidays
* Buy and sell up to 5 days annual leave
* Health Cash Plan
* Access to our Employee Assistance Programme (EAP)
* Excellent training and support
* Group life assurance
* Free parking
* Company Pension
* Long Service and Staff Awards
We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get the training and learning opportunities you need to achieve your goals.
To join our friendly team,click the Apply Now button.
**Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **
*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*
Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.
Ely - Fen House, Ely, Cambridgeshire, United Kingdom
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