£25,771.20 Per Annum / £12.39 Per Hour, 40 hours per week
We are looking for a friendly, passionate, and energetic Reservations and Events Agent to join our team.
The Role
As a Reservations and Events Agent, you’ll be on the front line, delivering on our mission! You’ll provide attentive, customer-focused service, understand brand standards, and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep, and breathe customer service? Why not RESERVE your place on our team?
At Valor, we’re seeking a focused Reservations and Events Agent who understands our guests' needs and can make their stay a memorable experience.
You’ll excel at taking reservations, managing bookings, and staying informed about our food and beverage packages to maximize occupancy and room rates.
Knowing our guests, VIPs, and special events ensures our reception team stays updated on occupancy levels, no-shows, and other relevant details.
We also look for someone who champions Valor Hospitality Europe Limited’s purpose, values, and behaviors, spreading the word about what we do.
If you’re interested, get in touch today.
We operate 7 days a week, 365 days a year, offering flexible shifts. Our busiest times are evenings and weekends; shift patterns and hours can be discussed at interview. We also offer nationally recognized apprenticeships and detailed brand training.
Responsibilities
1. Providing top-quality customer service
2. Working collaboratively with the team
3. Handling enquiries and bookings via phone and online
4. Converting enquiries into sales
5. Processing, updating, and managing bookings
6. Upselling to maximize revenue
7. Utilizing administration and technology skills
8. Being available to work when needed
Requirements
* Excellent communication, interpersonal, and problem-solving skills
* A passion for hospitality and a commitment to excellence
Additional Benefits
Alongside competitive pay, we offer:
* Exclusive discounts for staff, friends, and family
* Hotel room rates from just £30 B&B
* Discounted stays for friends and family
* 50% off dining in our restaurants and bars
* Free meals on duty
* High-street discounts and more
* Cycle to Work scheme savings
* Refer-a-friend bonuses from £250
Wellbeing and Career Growth
* Wellness activities and campaigns
* Employee Assistance Programme
* Healthcare Cash Plans
* Fully funded apprenticeships
* Internal development programs
* Recognition awards
Join Our Team
Valor Hospitality is an equal opportunities employer, welcoming applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.
We operate 34 hotels across the UK with brands like Crowne Plaza, Holiday Inn, Hilton, Marriott, and more. We have ambitious growth plans, including three new luxury hotels opening in 2024.
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