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Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
* Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
* Safety First: Maintain security and safety procedures throughout the night.
* Security Checks: Perform regular security checks to keep our hotel safe.
* Support Staff: Provide general support to hotel staff during the night shift.
* Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
* Room Setup: Set up meeting rooms and other areas as needed.
* Food & Beverage Service: Serve food and beverages to guests when required.
* Check-In/Out: Handle guest check-ins and check-outs as needed.
* Emergency Response: Manage any emergency situations that occur.
* Reporting: Prepare reports for senior management as required.
Benefits:
* Employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts ranging from groceries, fashion, travel, utilities, days out, and holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and TV
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal Candidate:
* Previous experience working in a hotel or similar environment, preferably in a night team member role.
* Excellent customer service skills and a friendly, professional demeanor.
* Strong communication and interpersonal skills.
* A good understanding of safety and security procedures.
* The ability to remain calm and composed in high-pressure situations.
* A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
* Good organizational skills and attention to detail.
Hotel:
Located in Bournemouth with stunning seafront views, the Bournemouth Carlton Hotel, part of the Signature Collection By Best Western, offers an exceptional experience. It is situated in the heart of town, close to attractions like the Bournemouth Oceanarium, BH2 Leisure Complex, and Bournemouth International Centre. The hotel features 76 bedrooms, including 16 family rooms and 16 sea view rooms, along with 18 timeshare apartments. It also has event rooms for weddings and private gardens.
About us:
LGH Hotels Management offers exciting careers in hospitality. With 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western, we are a leading destination for those seeking a fulfilling career in hospitality. Join our dynamic team and help shape the future of the UK hospitality industry.
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