Job Title: Service Desk Co‑Ordinator – Location: Redditch – Type: Permanent – Salary: £26,850 per annum
Are you a practical, organised problem‑solver who can hit the ground running? We are recruiting for a Service Desk Coordinator to join the team at AGGORA in Redditch. This is a permanent post for a candidate who is straightforward, reliable, and ready to slot into a busy team without needing hand‑holding.
Responsibilities
* Coordinate Service Operations: Log service requests, prepare and send RAMS, arrange site access permits, and notify stakeholders of attendance and job progress.
* Manage Communication: Handle inbound and outbound calls regarding equipment repairs and client enquiries.
* Track Progress: Ensure jobs are completed successfully by tracking progress and providing timely updates.
* Admin Support: Maintain internal systems with accurate job status information and perform general administrative duties.
About You
* Quick Starter: You are able to pick things up quickly and work independently.
* Solid Customer Service: You have previous experience in a similar role or administration, with the ability to build relationships with stakeholders.
* Detail Oriented: You are accurate and careful, demonstrating a high degree of attention to detail and a methodical approach to work.
* Resilient: You are disciplined and able to work under pressure and time restraints.
* Tech Savvy: You are computer‑literate with excellent skills in Microsoft Word and Excel.
The Company
You will be joining a company that values being supportive, efficient, and responsible. They are looking for a team player who is honest, enthusiastic, and willing to work extra hours when required to complete tasks.
Benefits
* Salary: £26,850 per annum
* Working hours: Monday to Friday 08:30–17:00 with a 30‑minute break. No weekend working.
* Pension scheme: 5% contribution matched by the company.
* Health cash plan.
* Enhanced maternity and paternity available.
* Discounts with certain online and high‑street retailers.
* 25 days holiday plus bank holidays, with an option to purchase an additional 5 days.
* Employee reward programs and long‑service awards starting at 5 years.
How to Apply
If you are a practical individual who wants to get the job done, please contact Arden Personnel today or apply with your CV.
About Arden Personnel
We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal‑opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.
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