In a Nutshell We are actively seeking a Night Porter at Fanhams Hall in Ware, Hertfordshire who will be responsible for the Hotel, the guests and the operation during the night period. You will be required to work 40 hours over 5 nights, 10.45pm -7:15am. Package Description And now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include: Competitive salary, benefits and we pay above the Real Living Wage 29 days holiday (increasing with length of service) Prorata for part time We operate a discretionary service charge system 50% Discount on food and beverage across all Exclusive properties Really big discounts of room nights across all Exclusive properties Hospitality Essentials discount platform - giving you 1,000 shopping discounts, cashback deals and online exercise, wellbeing, and finance guides. Hospitality Action - Employee Assistance Programme 24/7 Meals on duty provided for free Recognition and rewards scheme Access to our learning platform including great training and development programs. Free gym access where available dedicated classes. BCorp member and commitment to improving our People, Product and Planet. Free downloads to newspapers, magazines and books Cycle to work scheme Main Responsibilities Lots to do but lots of fun As Night Porter you will be responsible for; Maintaining our luxury standards of cleanliness and service at all times Operating cleaning machinery in accordance with guidelines given Attend to guests needs and requirements, including arrivals and departures Set up conference and banqueting rooms as required Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation Regular patrols to check security and safety of property and guests The Ideal Candidate Are you right for us? An keen eye for detail Previous experience as a night receptionist or porter The ability to work alone and as part of a team The ability to work through the night Customer service skills Computer skills Positive attitude Flexibility About The Company Are we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.