Join Our Team as a Sales Order Processor!
Location: Solihull
Contract Type: Temporary to Permanent
Hours: Full-Time, flexible working
Pay: up to £100 per day + weekly holiday pay
Office Angels are currently recruiting for a Sales Order Processor to work for a well-established pharmaceutical company based in the Solihull area. In this role, you will be responsible for ensuring that the needs of all customers are met in a timely and professional manner as well as providing accurate monthly forecast submissions across the whole business.
Key Responsibilities:
* Order Processing:
Process all incoming orders within the division on a daily basis, ensuring accuracy and efficiency.
* Customer Communication:
Respond promptly and professionally to all telephone and email enquiries, maintaining a high standard of customer service.
* Invoice Management:
Resolve invoice queries in a timely manner to ensure smooth financial operations.
* KPI Monitoring:
Ensure customer-related KPIs are met, particularly in relation to disputed invoices.
* Account Maintenance:
Maintain and update individual account files, ensuring all information is accurate and current.
* Logistics Coordination:
Liaise with couriers to track and manage customer deliveries effectively.
* Demand Forecasting:
Manage demand forecasting for all products in collaboration with Sales Managers and the Supply Chain team.
Skills / Experience Required:
* Previous experience in a customer service environment (medical/pharmaceutical experience is desirable).
* An excellent telephone manner and ability to deal with customer orders and queries in a helpful, efficient, and friendly manner.
* Demonstrated excellence in written and oral communication.
* Must possess strong interpersonal, analytical, and organisational skills.
* Experience of forecasting is essential
* Knowledge of SAP and Excel
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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