Location: Cowley Road / Hybrid (starting with 1 day at home each week, then will go to 2 days from home a week)
🕒 Hours: Full-time, 37 hours/week
📅 Contract: 6-Month Contract (Sick Leave Cover)
Are you an experienced scheduler or planner with leadership skills and a background in maintenance or housing services? We’re looking for a Lead Work Planner to join our City Services team, helping to deliver efficient and high-quality maintenance operations across Cambridge.
Key Responsibilities:
* Lead and support a small team of planners and admin staff.
* Oversee daily work allocation to operatives and subcontractors.
* Optimise resources and prioritise urgent jobs during busy periods.
* Monitor performance and customer satisfaction against KPIs.
* Act as senior contact for escalated customer queries and complaints.
* Collaborate with internal teams to resolve complex service issues.
* Produce reports and analyse data to drive service improvements.
* Ensure accurate job recording and timely completion of works.
* Support the Service Improvement Manager and deputise when needed.
What We’re Looking For:
* Experience in scheduling, planning or customer service within housing or maintenance.
* Strong IT skills (Excel, Outlook, database systems like MRI).
* Knowledge of property maintenance and health & safety.
* Previous supervisory or team leadership experience.
* Excellent communication, problem-solving and organisational skills.
* Ability to manage time effectively and lead a team under pressure