A leading IT service provider is seeking an experienced IT Service Desk Analyst to provide first-line support for IT incidents and service requests in a fast-paced environment. Responsibilities include managing tickets, troubleshooting technical issues, and ensuring excellent service delivery. Ideal candidates should have 1-2 years of experience in IT support, strong communication skills, and a customer-focused approach. This role involves a 24/7 shift rota with opportunities for overtime and on-call support.
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