Job Description
The Company
Tempur is one of the UK’s leading mattress and pillow brands and number 1 in the premium price segment. We are a growth orientated, consumer focused, omni-channel company with an annual marketing spend of £10m.
We started our UK business 35 years ago selling our unique, innovative products and we have changed the UK mattress market. We sell directly to consumers via our online business and 12 retail brand stores. We also have strong retail partnerships with the UK’s leading furniture retailers including John Lewis, Bensons for Beds, Dreams and Furniture Village.
Tempur UK is owned by Somnigroup International (NYSE listed), the world’s largest bedding company, dedicated to enriching people’s lives through the power of a good night’s sleep. Somnigroup’s purpose is to drive long-term returns through sustainable competitive advantages and disciplined capital allocation. Somnigroup’s fully-owned businesses include Tempur Sealy, Mattress Firm and Dreams, which collectively serve the evolving needs of consumers in more than 100 countries worldwide. We are guided by our core value of Doing the Right Thing and committed to our global responsibility to protect the environment and the communities in which we operate.
We currently have two Part time Vacancies, one for 20 hours and another for 30 hours. These roles will be based in our Swindon Store.
Purpose of the role
You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.
The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
This role offers a competitive base salary plus an attractive commission structure, rewarding performance and results.
Key Responsibilities
* Be a brand ambassador and help achieve store sales and conversion targets
* Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
* Offer exceptional 1-2-1 customer service and ensure the customer comes first
* Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
* Knowledge and awareness of all promotions and advertisements
* Support Store Management team in achieving individual and store sales targets
* Execute the daily operational goals and priorities assigned by store management
* Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
* Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
* Assist and process deliveries and organization of stock room, ensuring team work
* Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
* Maintain a clean and orderly environment in the store and back office/kitchen areas
* Being responsive and communicate of all Health & Safety issues
* Participating in team meetings by bringing fresh ideas, that are realistic and achievable
Knowledge, Skills & Experience
* We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
* Proven experience in delivering exceptional customer service
* Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
* Operate with honesty and integrity
* Be a clear communicator with a good command of English, both spoken and written
* Be able to be professional at all times, but with an outgoing, friendly and engaging personality
* A team player, who is able to maintain positive relationships with their co-workers
* Adhere to company’s policies and procedures
* Maintain a smart and presentable appearance at all times
* Must be able to work and willingness to work flexible hours to meet the needs of the business
Why TEMPUR is a great place to work
* London living wage with annual reviews
* KPI bonuses
* 25 days holiday
* Life insurance
* Uncapped commission Scheme
* Contributory pension
* Free staff Lunches Monthly
* Private medical insurance (Bupa)
* Team Initiatives (annual team building days, social events, staff purchase scheme, and more)
* Training & Career Development