Job Description
Are you passionate about delivering exceptional customer experiences and helping people through one of life’s biggest transitions? We’re looking for an organised, people-focused Removals Move Manager to join a growing London-based removals business, where you’ll play a key role in coordinating seamless residential and commercial moves. This is a fantastic opportunity for someone with removals or relocation industry experience who enjoys building relationships, solving problems, and making every move as stress-free as possible.
What You’ll Be Doing:
* Be the friendly first point of contact for removals and storage customers, managing enquiries via phone, email, and online channels
* Guide clients through the moving process, understanding their needs and recommending the right removals services
* Arrange surveys, including video and in-person appointments, ensuring every move is accurately assessed
* Prepare tailored quotations that balance excellent service with commercial success
* Build trust with removals and storage clients through proactive follow-up and clear communication
* Coordinate every aspect of residential, commercial, and specialist removals from booking to completion
* Liaise with operations teams, surveyors, contractors, and third-party suppliers to keep moves running smoothly
* Manage storage requirements, specialist services, and complex logistics with precision
* Resolve challenges quickly and professionally, ensuring clients feel supported throughout their move
* Maintain accurate records, invoices, and customer interactions using internal systems
* Deliver a consistently high standard of service that reflects the company’s strong reputation in the removals industry
What We’re Looking For:
* Previous experience in the removals, or relocation industry is essential
* A customer-first mindset with strong communication and relationship-building skills
* Excellent organisational skills with the ability to juggle multiple priorities
* Confidence in sales coordination, quotations, and upselling services
* Strong IT skills and attention to detail
* International relocation experience would be beneficial, but a proactive attitude and willingness to learn are equally valued