Job Title: Repair Administration Team Leader Work and Interview Location: Norfolk, NR15 - Mix of office and home working Contract Type: 6 Months Weekly Hours: 37 Hours per week Salary: £35,000 per annum Our client, a respected housing provider based in Long Stratton, is seeking an experienced and motivated Repairs Administration Team Leader to join their Property Maintenance team. This is an excellent opportunity for someone with a background in repairs administration, social housing, or property services who enjoys leading others and improving processes to deliver a first-class service to residents. You’ll play a key role in managing the day-to-day operations of the repairs administration team, ensuring all repair cases are handled efficiently, accurately, and with a strong focus on customer care. Key responsibilities Lead, support, and develop a team of responsive repairs administrators. Oversee the logging, tracking, and completion of repair cases, ensuring service standards and SLAs are met. Monitor performance and use data to identify areas for improvement. Promote a positive team culture focused on accountability, collaboration, and customer satisfaction. Ensure all administrative processes are followed consistently and accurately. Work closely with internal teams including Property Maintenance Managers, Housing Officers, Contractors, and Customer Contact Teams to ensure smooth service delivery. ...