Champneys Henlow
Contract: Full Time
Salary: up to £29,120
38 hours per week, worked over 4 nights
At Champneys, excellence never sleeps. As Night Manager, you’ll take ownership of the overnight operation, leading the Front of House team and ensuring our guests experience the same exceptional standards of service, safety and care – even through the night.
This is a key leadership role where your calm authority, attention to detail and people‑management skills will truly shine.
About Champneys
Champneys is the UK’s original health spa brand, renowned for luxury, wellbeing and outstanding hospitality. Family‑owned and values‑driven, we operate award‑winning spa resorts, hotels and day spas across England, delivering exceptional guest experiences in beautiful settings.
Our people are central to our success – and we invest in developing confident leaders who care deeply about service, standards and wellbeing.
The Role
* Fully accountable for the smooth, safe and efficient running of the resort during nighttime hours.
* Lead and motivate the overnight Front of House team, manage night audits and security checks, control costs, and act as the senior point of contact on site.
* Balance operational excellence with genuine hospitality, ensuring guests feel safe, supported and well cared for at all times.
What You’ll Be Doing
* Leading and managing the overnight Front of House operation
* Ensuring the safety and security of all guests, colleagues and the property
* Managing and developing your team through training, feedback, appraisals and performance plans
* Conducting night audits, security checks and floor walks
* Overseeing arrivals, departures and guest accounts during the night
* Acting as Duty Manager on a rota basis
* Managing rotas, absences and departmental payroll budgets
* Reviewing payroll spend and reporting variances to the General Manager
* Handling guest queries, feedback and conflict resolution with confidence
* Liaising closely with Housekeeping and other departments to maintain seamless service
* Maintaining high presentation standards across all guest‑facing areas
* Ensuring full compliance with company policies, financial controls and health & safety procedures
What We’re Looking For
* Previous experience in a supervisory or management role within hospitality
* Confident leadership skills with a calm, professional presence
* Strong operational knowledge, particularly of Front of House and night procedures
* High attention to detail, especially around safety, security and financial controls
* Excellent communication and guest‑service skills
* Comfortable working night shifts and taking full responsibility for the property
* Knowledge of hotel systems is an advantage (full training provided where required)
Why Work at Champneys?
* A trusted management role within an iconic luxury wellbeing brand
* Family‑owned values with commercial excellence
* Opportunities to grow and progress across our resorts
* Supportive management culture with high standards, not micromanagement
* Wellbeing‑led environment where people genuinely matter
* Competitive pay and benefits, including spa and retail discounts
* Pride in leading teams and delivering excellence when it matters most
Benefits
* Health, Wellness and Wellbeing incentives
* Digital fitness programmes
* Nutrition guides and recipes
* Self‑Guided meditation
* Wellbeing podcasts
* Champneys experiences (overnight stay or spa day)
* Access to employee schedules, timesheets and leave management app
* In‑house social media community
* Employee Assistance Programme with counselling and legal advice
* Colleague events and celebrations
* Discounted stays for you, friends and family at all properties
* Complimentary Spa Day upon completion of probation
* 50% discount on all Champneys products
* Discounts on partner products (Elemis, Clarins)
* Discounted membership to local health clubs
* Access to Merlin Entertainments attractions
* Introduce a friend incentive
* Long Service celebrations
* Free parking at selected locations
* Professional uniform provided
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