Finova is the UK's largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers — plus a network of 2,400+ brokers — stay ahead of the market.We offer a flexible, proven suite of software that covers the full customer journey — from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over £50 billion in loans each year, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.
For Lenders
Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently, and deliver standout digital experiences. You can run your entire mortgage and savings business on Finova — or just use the modules you need, tailored by our team or configured in-house through our low-code platform.
Our solutions include:
* Lending – end-to-end mortgage and specialist lending software built for speed, flexibility, and scale.
* Decisioning – powerful tools for smarter, more personalised lending decisions.
* Servicing – intuitive workflows and automation to simplify day-to-day account management and customer servicing.
* Savings – configurable onboarding and customer engagement tools across all savings products.
* Intermediary Manager – broker relationship and compliance management, powered by real-time external data.
* Broker ID – fast, automated broker verification and compliance tracking using KYB, KYC, and live monitoring from public data sources. Lenders use Finova to launch products faster, process applications up to 50% more efficiently, and reduce operational costs — all while staying fully compliant in a fast-moving market.
Role Purpose
Deliver MSO implementations for clients, acting as a configuration specialist across the full delivery lifecycle—from requirements and build through to post–go‑live support.
Key Responsibilities
* Act as SME for all MSO configuration activities.
* Gather, define, and deliver client configuration requirements.
* Build and verify configuration artefacts, including data scripts and documentation.
* Support multiple implementation workstreams and collaborate across teams.
* Coordinate implementation deliveries, including hot‑fixes and release notes.
* Create instructions for technical teams and manage progress, risks, and issues.
* Lead defect triage, recreate issues, and support resolution.
* Develop and maintain SQL scripts for investigation and configuration changes.
* Support client triage activities and provide off‑site consultancy when required.
* Contribute to change request impact assessments and continuous improvement.
* Share knowledge and help develop implementation standards and best practice.
Key Relationships
* MSO clients (including on‑site visits).
* Implementation Managers, Test Leads, and wider Implementation team.
* Product & Engineering teams.
* Business Consultants and Technical Consultants across Client Delivery.
Skills & Experience
* Degree‑level education or equivalent experience.
* Experience delivering at least two major projects through full lifecycle.
* Strong requirements analysis and stakeholder engagement skills.
* Solid understanding of software delivery, SDLC, Waterfall/Agile methods.
* Knowledge of relational databases, SQL, JSON, XML.
* Familiarity with source control, release management, testing, and task management.
* Understanding of MSO configuration and documentation.
Desirable
* Financial services experience (mortgages, insurance, wealth).
* Strong communication, presentation, and stakeholder‑management skills.
* Analytical, detail‑focused, resilient, and able to work under pressure.
What We Offer:
Hybrid working: At Finova, we believe the best outcomes come from working together - and having the flexibility to work in a way that suits both our people and our business. We operate a hybrid working model, with most teams spending around three days a week in the office and with our customers. This time together helps us stay connected, collaborate more effectively, and solve complex challenges as a team. We also know that flexibility matters. Our approach is designed to support a healthy balance, combining in-person collaboration with the freedom to work remotely where it makes sense.
Holiday: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year.
Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP.
Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss.
Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups.
Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities.
Equal Opportunity Statement
We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out, we'd love to discuss how your skills and experiences align with our needs.