Overview
We are looking for a Senior Systems Support Officer to lead and innovate in our Children's Services practice support and systems development (PSSD) team. This is your chance to combine technical expertise with leadership skills to support vital Children's Social Care Systems and ensuring compliance with data protection standards.
We are committed to diversity and inclusivity and aim to reflect the communities we serve.
Responsibilities
* Leading a dedicated team providing expert support for CSC systems across Somerset Council and partner agencies e.g. LCS, EHM, and LIFT.
* Driving improvements in system processes and ensuring compliance with data protection standards.
* Acting as Project Manager for system upgrades and enhancements, whilst utilising troubleshooting and problem-solving skills.
* Collaborating with operational and business operations managers and suppliers to deliver effective solutions.
We are proud to be here for the people of Somerset, and this includes ensuring we are diverse and inclusive in the communities we serve.
* Strong IT skills, including Microsoft Office and knowledge of GDPR.
* Experience of managing priorities and resolving complex issues.
* Excellent communication and leadership skills.
* A logical, detail-oriented approach and willingness to learn new systems.
* GCSE English and Maths (or equivalent); IT qualifications desirable.
Location & Hours
* This role is based at County Hall, Taunton: 1 day a week in the office, 4 days working from home. Occasionally, work may occur from other Council Offices.
Contract & Benefits
* 30 days' annual leave (in addition to bank holidays).
* The contract offered is permanent and full-time (37 hours per week).
* We offer great training and development opportunities, with supportive management and a range of employee benefits.
* We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
* Generous annual leave allowance, with the opportunity to purchase additional leave.
* Staff discounts in gyms.
* Employee Assistance for support and a variety of wellbeing services.
* Auto enrolment onto our Pension Scheme with optional pension enhancement through Additional Voluntary Contribution.
* A Flexible Benefits Scheme via salary sacrifice for cycles, health screenings, and other benefits.
* My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more. Salary for the role is Grade 11, ranging from £32,597 to £36,363 per annum.
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