Our client is on a mission to completely transform the way processes are delivered taking a heavily call-centre-led industry and making it truly digital. This is a rare opportunity to be at the forefront of realigning an entire sector, working on a career-defining project that will shape how people experience financial support.
The Role
As our Senior Product Designer, you ll take ownership of the end-to-end design process, from mapping flows and journeys to collaborating closely with our engineering teams, all the way through to crafting beautiful, functional UI. You ll balance a strategic UX mindset with an exceptional eye for detail in visual design, ensuring we deliver a product that s both intuitive and impactful. You ll also bring experience in native app design and ideally exposure to customer services products and multi-channel (MC) experiences, helping us shape digital-first journeys that meet users wherever they are.
What You ll Be Doing
Lead the design of seamless digital journeys, reducing the need for human interaction.
Collaborate with product, engineering, and wider stakeholders to bring concepts to life.
Translate complex processes into clear, user-friendly solutions.
Deliver high-quality UI design with a strong sense of craft.
Contribute to design standards and champion best practices across the business.
Apply strategic thinking to ensure our design vision supports business goals while improving user experience.
Shape native app experiences and multi-channel interactions that keep consistency across platforms.
What We re Looking For
Proven experience as a Senior Product Designer.
Native Mobile App Design Experience
A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes.
Strength in both UX research/journey mapping and UI execution.
Experience working on native apps, with an understanding of platform-specific design patterns.
Exposure to customer services products and/or multi-channel (MC) experience design is a strong plus.
A strategic mindset able to zoom out to see the bigger picture while also obsessing over detail.
Confident collaborator who thrives working with tech teams.
Someone ambitious who s excited by the chance to build something new, not just iterate.
Benefits:
Hybrid working - 1 day per week in the Manchester office
Learning and development budget
25 days holiday + Birthday off
Why Join Us?
This is not just another design role. You ll be joining at a pivotal moment where your work will directly influence how an entire industry evolves. If you re looking for a role where your design thinking will make a real-world impact, this is it.
Interested? Please Click Apply Now! Senior Product Designer (UX/UI)