The Company: Located in Malvern, Worcestershire, Morgan Motor Company Limited is an innovative British sports car manufacturer; operating in a niche automotive sector since 1909.
The Role: Primarily, the role includes the management of the operations and growth of Morgan's retail experience and merchandise sales. Merchandise sales are made via gift and lifestyle shop located in the Morgan Experience Centre at the company's factory, as well as the global online merchandise store.
The role will include developing the operation efficiency of the online and onsite shops as well as marketing and promoting them to a global audience. The successful candidate will be able to demonstrate competency in online e-commerce operations, stock and supplier management and line management of two team members.
The role is principally advertised as maternity cover, however with successful growth in the department comes the potential for this to develop into a full-time role.
Job Overview
We are seeking a dynamic and results-driven E-Commerce Manager to lead our online sales strategies and enhance our digital presence. The ideal candidate will possess a strong blend of marketing expertise, analytical skills, and project management capabilities to drive growth in our e-commerce platform. This role requires a proactive leader who can effectively join the Morgan Experience department which is part of Morgan's global marketing team.
Responsibilities
* Management of retail operations and sales in both the on-site shop at the Morgan Experience Centre and the Morgan online shop – with a particular focus on ecommerce.
* Overall responsibility for the operation of the on-site shop and systems.
* Management of the Morgan online shop and fulfilment; including systems management, customer shipping, customer service, stock management.
* Growth and development of the online ecommerce retail offering – managing improvements to increase revenue online and ensure the best practices are in place to allow rapid growth.
* Product development project management, including pro-actively looking for new opportunities which have a synergy with the brand and commercial opportunity.
* Working closely alongside key stakeholders in the business, including design, wider marketing team and finance team to develop commercial opportunities and bring them to market.
* Ensuring a high standard of customer service and experience is maintained.
* Management of promotional campaigns for both new and existing products.
* Liaison with existing and new suppliers, maintaining positive and fair relationships with all.
* Managing stock levels within the on-site shop and ensuring online stock levels are correct and aligned with all systems and reporting functions.
* Co-ordination and planning of brand collaborations alongside the wider Marketing team.
* Co-ordinating financial reports; reporting figures on a weekly basis.
* Co-ordination and planning of retail events off-site.
* Cover for staff in the on-site shop for daily lunch break, annual leave and sickness.
Experience
* Proven background in retail and e-commerce
* Experience in the operation of online retail systems, with the ability to work across multiple platforms
* Knowledge and use of social media platforms
* Computer literacy, with knowledge of Microsoft Office, WooCommerce and Wordpress
* Self-motivated, with strong organisation skills and acute attention to detail
* Ability to communicate well at all levels and lead a small team
* Ability to coordinate multiple projects and tasks
* Proactive personality who will challenge current thinking and strive for continuous improvement
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 12 months
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Financial planning services
* Flexitime
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Private medical insurance
* Sick pay
* Store discount
Work Location: In person