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Job Description
Due to security clearance requirements, candidates must be UK nationals, hold a British passport, be of single nationality, and have resided in the UK for 10 years.
DXC ServiceNow Practice builds, sells, delivers, and maintains solutions based on the full suite of ServiceNow products. DXC is a multi-award-winning organization with over 17 years of experience, delivering over 7000 ServiceNow engagements. As a strategic Elite partner of ServiceNow, with over 1600 certified ServiceNow professionals, DXC is trusted by our clients to simplify complex business landscapes, increase productivity, and drive engagement with digital workflows. We provide extensive IP and expertise to partner with our customers to build solutions tailored to their needs.
The Role
As a ServiceNow Advisory Architect, you will leverage broad and deep experience across the ServiceNow portfolio. Certification in core functional areas such as Service Operations or Customer Service is advantageous; wide platform experience is highly desirable. You will engage with clients as a consultative seller, analyzing requirements, current state, and defining appropriate solutions, working closely with various teams to guide design from sale to implementation, ensuring standards are met.
Responsibilities include:
* Engaging with clients and new logos for growth and success management
* Understanding the business, services, sector, and technologies supported
* Leading technical delivery of ServiceNow projects
* Reviewing and defining business solutions aligned to client operations
* Designing technical solutions at architectural and detailed levels
* Providing leadership, mentoring, and co-owning client relationships during pre-sales
* Delivering solution demonstrations and technical integrations
* Resolving complex technical issues and growing knowledge through certifications and community engagement
* Building relationships with clients and internal teams, contributing to product roadmaps, and ensuring standards compliance
Minimum Requirements:
* Proven experience in consulting, professional services, and technical delivery
* Track record of delivering complex ServiceNow projects on time and budget as Solution Architect
* Certified ServiceNow System Administrator and Implementation Specialist in at least one product suite
* Certified in ITIL Foundation
* Strong scripting skills in JavaScript, CSS, AngularJS
* Experience with ServiceNow integrations and complex client environments
* Excellent communication, negotiation, and stakeholder management skills
* Leadership ability and resilience to overcome challenges
* Willingness to travel and work from home as required
Additional Skills:
* Support delivery of technical solutions and lead on technical aspects of projects
* Assist development teams and lead sales or service management of key accounts
Benefits:
Join a leading ServiceNow partner with ongoing training, certification opportunities, and a supportive team environment. Benefits include Pension, Life Insurance, Health Insurance, travel insurance, store discounts, 25 days holiday, and more.
Additional Information:
Willingness to travel and work on client sites is required. DXC does not request payments or personal information during recruitment and warns against employment scams.
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