Job Description
Company Description
Voted the Best Company To Work For in Car Finance three times in a row, DSG Group is a collective of forward-thinking brands and investments, which specialises in UK auto finance and focuses on compliant technology-driven delivery. During our 35 years in the industry, we have remained at the forefront of technological innovation, thanks to the ongoing development of our systems and software.
We are a fintech company that sees people as its greatest asset and our continuing growth finds us keen to take the next step in providing fair outcomes to our automotive finance customers when they have problems with their cars.
Role Description
This is a full-time role for a Complaints Advisor/Senior Complaints Advisor at DSG Finance. The role is based in Stockport but allows for some remote work. The Complaints Advisor will be responsible for liaising with our motor retailer and lender partners to resolve customer complaints about vehicle quality in line with current regulatory and legal frameworks.
You will need:
* Excellent customer service and problem-solving skills
* Strong communication and interpersonal skills
* Experience in complaint handling and resolution
* Ability to work well in a team and independently
* Attention to detail and accuracy in documentation
* Experience in an FCA Regulated environment and /or Motor Retail experience
We offer:
* A competitive salary between £26k and £35k depending on experience
* Great benefits including enhanced holiday, family private medical insurance and the chance to host guests in our box at the Co-op Arena
* Opportunity to work some of your time from home when you have completed training