Annual salary: up to £15,704.00
Business Support Apprentice
Tannochside
Salary: £7.71per hour, 40 hours per week including time at college.
Tools, Chromebook, and uniform will be provided.
Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice. Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.
About the role
During your apprenticeship within the Tannochside branch, you will be part of the wider team, your main duties will be supporting the team with general administration-based role. To listen, observe and participate in a range of tasks which will enable you gain new skills and knowledge that contribute to the successful achievement of the apprenticeship programme.
To maintain high standards of attendance, punctuality and personal appearance both in the workplace and at college, to ensure that all relevant work tasks and qualifications are achieved on time as instructed by your line manager and college. Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained.
Accountabilities:
1. Receiving inbound calls from customers/service users
2. Sending and responding to email communication
3. Logging and investigating repairs.
4. Completing assignments – apprenticeship. (2 hours a day provided towards working on assignments)
5. These assignments will be customer service based and will often where possible relate to the work they are currently doing within their job role.
Role Criteria:
6. GCSE National 4 or above in both Math’s and English
7. The ability to learn and develop a thorough knowledge of the skills, technology and safety procedures required to carry out the full range of tasks
8. Strong communication and interpersonal skills
9. The ability to understand and interpret work instructions
10. Be able to establish and maintain good customer/client relationships
11. Hardworking
12. Self-motivated
Benefits we can offer you
13. 25 days annual leave
14. Cycle to work scheme
15. Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group shares at a price that is fixed and discounted at the outset.
16. Eye Test Vouchers
17. Employee Assistance Programme
18. Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc.
19. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
20. Be part of a friendly and dedicated team
21. Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
22. Use and access to the latest technology