Junior Operations Coordinator Entry-Level Telecoms Support Role Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided. Key Responsibilities Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues Log and manage customer faults accurately Provide basic troubleshooting support via phone, email, and service systems Escalate complex issues to internal teams or suppliers when required Keep customers updated on fault progress in a professional and timely manner Support the operations team with service checks, diagnostics, and administrative tasks Desired Skills & Attributes Strong communication and customer service skills Organised with good problem-solving ability Positive attitude and willingness to learn Basic IT skills, including Microsoft Office and email Ability to work independently and as part of a team Interest in telecoms, technology, or technical support Experience & Qualifications No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous. Why This Role This role provides hands-on experience in the telecoms industry, offering a cl...