At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our vision- we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
* Think without limits - Think fast, think fearlessly, and take the team with you
* Own it and back yourself - Own the basics, own your role and own the results
* Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
The Flow Operations Manager will lead the Flow Room function, ensuring the smooth, efficient, and accurate flow of orders across the warehouse. The role provides oversight and proactive management of order release, site occupancy, loading bay flow, and incident handling, working closely with Shift Managers, operations, automation, planning and Transport to deliver operational targets.
The role is responsible for ensuring consistent, objective, and timely reporting to support decision making, while driving the standards of rhythm, routine, and operational alignment across the site. The Flow Operations Manager will ensure Flow Room activity is fully aligned with SQDCP metrics and the Department Build framework, embedding accountability across Safety, Quality, Delivery, Cost, and People.
A key accountability is to ensure the Flow Room has the tools, systems, and processes required to succeed, proactively identifying gaps and working cross-functionally to resolve them.
You will focus on:
* Achievement of OTIF and delivery targets.
* Reduction in aged orders and split orders.
* Improved site occupancy management and reduced bottlenecks.
* Delivery of accurate, standardised, and timely reporting trusted by operational leaders.
* Flow Room staff are equipped with tools, training, and processes to operate effectively and independently.
* Positive engagement and performance within the Flow Room team.
* Strong integration with Shift Managers, Planning, IT, Automation, and Transport.
* Demonstrated alignment with SQDCP and Department Build objectives.
The Warehouse operations manager is accountable for end-to-end warehouse flow management, ensuring that orders, resources, and dispatch capacity are aligned to deliver the operational plan. This includes:
* Ownership of order release strategy and sequencing.
* Proactive site occupancy management to optimise space and resources.
* Coordination of loading bay activity and outbound flow with Transport.
* Real-time monitoring of performance and escalation management.
* Delivery of consistent, standardised reporting and continuous improvement.
Responsibilities
* Lead and develop the Flow Room team, building capability and succession to ensure resilience and consistent decision-making.
* Manage the order release strategy, balancing site capacity with customer priorities.
* Deliver credible, data-driven recommendations that build trust and alignment with Shift Managers.
* Monitor and drive OTIF performance, reducing aged order tail and split orders.
* Coordinate proactive occupancy management to optimise space and resources.
* Ensure timely escalation and management of operational incidents.
* Deliver standardised, accurate, and timely reporting on flow performance, SQDCP, and site KPIs.
* Shift the Flow Room approach from reactive firefighting to proactive planning, anticipating risks before they impact operations.
* Work collaboratively with Shift Managers, Planning, IT, Automation, and Transport to ensure integrated end-to-end flow management.
* Maintain visibility of outbound capacity by factoring confirmed trailer and driver availability into order release decisions, in coordination with the Transport team.
* Coordinate order release through to warehouse loading bays, ensuring trailers are filled in sequence and aligned with operational priorities.
* Identify and secure the tools, data, and processes required for the Flow Room to deliver its objectives, escalating gaps where necessary.
* Develop rhythm and routine across flow processes, embedding best practice and continuous improvement.
* Function as a change leader, ensuring Flow Room standards evolve alongside automation, WMS enhancements, and operational transformation.
* Support the wider Operations team in achieving SQDCP and UPH targets.
* Strong background in warehouse or logistics operations, ideally in a high-volume, fast paced environment.
* Proven ability to lead and develop teams, driving accountability and succession planning.
* Analytical mindset with confidence in interpreting operational data.
* Strong proficiency in WMS, Power BI, and data logic (SQL or equivalent), with ability to validate and challenge system outputs.
* Effective communicator with the ability to influence across teams and functions.
* Strong organisational and problem-solving skills, with the ability to make objective decisions under pressure.
* Experience in incident management, escalation handling, and cross-functional integration.
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions
Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.