About Us
Pearson is working with the world’s leading experts, teachers, and researchers to create the best tools for learning, and we are equipping schools, colleges, universities, and other organisations with systems, content, and resources to help
their students learn. As the world’s learning company, we aim to be the standard setter for learning— fueling love and enthusiasm for it at every step along the way, because wherever learning flourishes, so do people.
About The Role
At Pearson, we are Brave, Imaginative, Decent and Accountable. We work on a variety of projects, products, and services to create and maintain an excellent assessment and content experience for our learners. This role plays a key part in
the delivery of all related assessment aspects for a selection of vocational qualifications, assessments and services, and is accountable for the accuracy and timeliness of assessment content and outcomes in their assigned area. This role requires the postholder to be able to deliver key assessment tasks, in a high pressured and regulated environment on time and accurately.
Key Accountabilities People
* Will be able to work effectively on their own and as a valued member of a team
* Will engage in training and development opportunities
* Will value the needs and rights of others Customer Service
* Will “Think customers first” to ensure a great customer experience
* Ensure accurate and timely responses to customer queries
* Use customer relationship management tools to identify opportunities to support customers further and improve the customer experience
Data Management
* Analyse assessment performance data with a view to making improvements and defending decisions in relation to pass marks or the setting of grade boundaries.
* Implement and monitor Risk-ratings for BTEC QA Quality Management
* Will be able to follow tight timelines with accuracy and escalate issues if they occur
* Responsible for accurate Content and Assessment management for their allocated assessments
* Responding to key external or internal requirements, and with continued improvement and simplification in mind.
Relationship Management
* Will build and maintain successful relationships with all our external and internal partners
* Managing performance of contractors
* Work closely with key stakeholders to ensure accurate content production and timely assessment results
* Equip stakeholders with necessary content production tools, information and resources, to ensure agreed outcomes and deadlines are achieved whilst maintaining quality
Key Skills, Behaviours And Experience
The post holder will:
* Be able to learn quickly, be curious and imaginative
* Have assessment or content creation experience
* Be able to thrive in a high-pressured and regulated environment
* Have project management capabilities
* Be resilient and not afraid to make decisions based on key pieces of information
* Be comfortable to use new technology to improve the learner experience
* Be able to communicate accurately and effectively
* Be able to work flexibly to meet the needs of the assessment cycle
Qualifications
The postholder will:
* Hold a degree or other relevant qualification or experience
Pearson Competencies
* Organisationally Agile Adapts quickly to new situations where roles and work are not clearly defined. Proactively seeks information to understand the reasons for change and adapts approach accordingly.
* Influences without Authority Conveys messages and clear outcomes to diverse audiences using the most effective channels in an easily understood, convincing and actionable manner. Identifies stakeholders, seeks input, and actively listens to build support and identify best solutions.
* Prioritises and makes Effective Decisions Breaks down work into manageable parts, assessing the priorities and schedule required to deliver on time. Ensures the quality of the data provided to analyse possible solutions and support effective decision making.
* Builds Relationships Creates relationships with peers quickly and confidently, building trust and win-win partnerships. Proactively network with other teams to discuss common issues and share knowledge.
* Outcomes Oriented Differentiates between outputs and outcomes, working with a focus on achieving desired outcomes. Understands the intended outcomes of their own work and how they contribute to Pearson’s broader objectives, including customers and learners.
* Continuously Improves Actively seek opportunities for improvement and presents ideas for increasing effectiveness and efficiency of own work. Demonstrates willingness and flexibility to adapt your own approach to new ways of working to achieve improved outcomes.
* Evidence Informed Identifies and collects reliable data necessary to build evidence to enable and support decisions. Organises and analyses information (into meaningful / related areas) to form robust, evidence-based conclusions.
* Commercially Aware Understands and can articulate Pearson’s business goals and own business, own team and self-do to contribute to Pearson’s success. Use that knowledge to identify better ways of working to meet those goals.
* Digitally Focused Understands and embraces how digital technology is changing education and assessment and the implications this has on its own day-to-day work. Recognises the opportunities digital technology creates for Pearson to increase its reach, generate profitable business opportunities, and create more effective products for its market.
* Driven by Customer and Learner Requirements Understands customer/learner needs, what they value and why, and applies creative thinking to make a difference. Makes decisions that have a positive impact on customer and learner issues for the benefit of Pearson overall.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Production
Job Family: LEARNING&CONTENT_DELIVERY
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 21875