Account Manager London (Hybrid - 2 days in the office) InsurTech Start-up Lead customer success for a cutting-edge payment processor in the insurance industry. About the company Our client is a fast-growing startup building the next-generation payment processor for the global insurance industry. They are solving complex data challenges for top-tier insurers and brokers across the UK, EU, and US, transforming how insurance payments are managed to be faster, smarter, and more transparent. Role & Responsibilities You will be instrumental in leading customer success and account management, ensuring clients achieve maximum value from our platform. This role involves building a scalable, data-driven client organization, and acting as a senior escalation point for strategic accounts. Main tasks include Develop Account Management and Support processes to deliver world-class client outcomes. Establish clear performance metrics and reporting to track customer satisfaction, renewals, and expansion. Act as a senior escalation point for strategic accounts, ensuring proactive engagement and issue resolution. Partner with Sales, Product, and Implementation to ensure smooth client onboarding and lifecycle management. Implement best practices and frameworks for account health monitoring, reporting, and communication. Build trusted relationships with senior client stakeholders. Requirements Proven experience in a customer-facing account management role. Background in enterprise SaaS, ideally within fintech, payments, or data-heavy environments. Strong commercial and analytical acumen, with experience managing renewals, upsells, and reporting metrics. Excellent communicator with the ability to simplify complexity for executive-level audiences. Experience in finance or insurance finance is a strong advantage. Hands-on team player who thrives in a high-growth, fast-moving environment. Ability to develop and implement scalable processes and frameworks. Experience with client onboarding and lifecycle management. This role offers a hybrid working model with a central London office. Visa sponsorship is not available. If you are interested in shaping the future of client success in insurance finance, please apply now.