GP Receptionist/ Administrator
Aneurin Bevan University Health Board
8 months Fixed Term appointment.
Job Overview
An exciting opportunity has arisen for a GP Receptionist/ Administrator to join the Practice Team at Tredegar Medical Practice. The post holder plays a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.
Responsibilities
* Greet and direct patients.
* Manage the appointment system, booking appointments and processing personal, telephone and electronic requests.
* Answer incoming phone calls and address callers' requests appropriately, escalating where necessary.
* Signpost patients to the correct service.
* Initiate contact with and respond to requests from patients, team members and external agencies.
* Organise patient appointments.
Knowledge
* Knowledge of administrative systems, patient information systems, clerical procedures and data input procedures acquired through on‑the‑job training.
Essential Criteria
* Basic numeracy and literacy skills (e.g., GCSE/O Level, English and Maths).
* Experience in a customer‑facing role, demonstrating excellent communication and interpersonal skills.
* Administrative skills, including data entry, managing appointments and handling correspondence.
* Accuracy and attention to detail.
* Ability to work independently and as part of a team.
* Self‑motivated and able to work without supervision.
* Ability to work under pressure.
Desirable Criteria
* Experience working with GP clinical systems.
* Previous experience in a healthcare setting, familiar with medical terminology and patient confidentiality protocols.
* Excellent organisational skills and ability to prioritise work to meet deadlines.
* Welsh language skills (levels 1 to 5).
Benefits
The Health Board offers a fantastic benefits package, extensive training and development opportunities, flexible working, occupational health support and well‑being initiatives.
Equal Opportunities and Accessibility
We encourage applications from all with protected characteristics and from the Armed Forces Community. Applications may be submitted in Welsh; they will be treated equally.
We are pleased to discuss reasonable adjustments or support. If you need documents in a larger font or a different format, contact the recruiting manager, the recruitment team at 01495 745805 option 3, or email abb.vacancyrequests@wales.nhs.uk.
Application Process
Applicants will receive a conditional offer and information pack via email upon successful interview. The vacancy may be withdrawn if it is filled internally.
Senior level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industry: Hospitals and Health Care
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