Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Job overview
Bank Administrator Care Coordination Centre - Band 2
£29,179 Inc HCAS per annum pro rata
Full or part-time considered hours per week
Bromley Healthcare are currently looking for bank administrators to join their Care Coordination Centre (CCC) who can work hours per week.
The CCC currently provides administration support for 35 community based clinical services, processing referrals, answering the telephone, responding to emails, booking appointments, dealing with patient enquiries and completing other elements of administration as and when required.
This role may also include travelling to various sites across the borough to provide reception cover.
Interviews to be held week commencing 1st December 2025
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Based in the Care Coordination Centre (CCC,) the Team Administrator will be responsible for providing a high level of customer service and safe and efficient administrative support to a group of clinical services in either our Children and Young People Division or Adults & Urgent Community Response Division.
They will be required to liaise with parents/ carers, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of standard administrative tasks including booking appointments and answering general enquiries via the telephone and email. The Team Administrator will work with their team to achieve key performance indicators (KPIs) and service level agreements (SLA's.)
The post holder may also be required to cover reception across various sites within the borough. This will invovle:
Welcoming patients and visitors to the building.
Ensuring the reception area is a tidy and safe environment.
Managing all incoming and outgoing postal and stock deliveres in accordance with organisational protocols.
Assisting with enquiries with meeting room bookings.
Helping to ensure the smooth running of car parking policies on site.
Opening and locking up clinics.
The CCC is open 7 days a week, 8am to 10pm, 365 days a year including Bank Holidays.
Please refer to the job description and person specification for more information should you wish to apply. This post will be based at Central Court in Orpington
Working for our organisation
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Detailed job description and main responsibilities
Call Handling
· Answering inbound calls from service users, parents and Health Care Professionals (HCPs)
· Making outbound calls to service users, parents and HCPs
· Conducting call reminders for future appointments where automated SMS reminders are not in operation.
· Using our Omni-channel Contact Centre Platform.
Administration
· Processing referrals in line with service specific Standard Operating Procedures (SOPs)
· Booking and re arranging patient appointments in line with the service specifications detailed in the SOP.
· Monitoring clinic appointments and filling last minute cancellations
· Creating, reviewing and sending letters using templates, for service users, partners and external organisations.
· Assisting with the collection of data as required by the service,
· Undertaking general administrative duties.
· Ensuring all confidential information is stored securely on drives or locked away.
· Maintaining up to date patient records inputting data and information accurately using EMIS clinical system in line with Bromley Healthcare Policies.
· Effectively administering caseload management for services in line with service specific Standard Operating Procedures (SOPs)
· Ensuring a personal understanding of care pathways and points of access for HCPs and service users.
· Reporting incidents and feedback using our incident reporting system
· Understanding data and actioning reports accordingly.
Communication
· Relaying information accurately and concisely as required to and from service users, HCPs and colleagues.
· Contacting staff for urgent referrals or messages, following service procedures.
· Ensuring potential issues with service delivery are escalated according to escalation pathways.
Other
· The post holder may be required from time to time to work across other Bromley Healthcare sites or support with administrative tasks for other teams in support of the CCC.
· This job description is not exhaustive and can be altered in consultation with the post holder.
· Any other duties which may be requested by the line manager in order to facilitate the smooth running of the CCC team.
We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination.
To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel.
Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions.
At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels.
We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any.
We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include:
* Remote working
* Compressed hours
* Part-time
* Job shares
We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs.
We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a six-month probationary period.
Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes.
Important Reminders:
1. Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date.
2. When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity.
3. All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly.
4. The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs.
5. Bromley Healthcare reserve the right to close adverts earlier than first published.