Head of Major Accounts
Location: National role
Reporting to: Head of Key Accounts
Direct Reports: 7 Major Customer Account Managers
A full time, permanent post with phs Group hygiene division. Strategically driving activity in Major accounts with a diverse portfolio of accounts across all market sectors. This role focuses on the management and growth of these accounts with annual spends from £25k to £100k.
Leading a team of Major Customer Account Managers, you will need to develop an in depth understanding of your customers businesses, their needs, and expectations, to successfully retain and grow our coverage across the Majors diverse portfolio.
Key Tasks:
1. Achieve an annual new business growth target from a portfolio of Major Accounts across the core market sectors.
2. Retain and secure the pool of business in Majors to ensure a strong foundation for growth in the future.
3. Create innovative, strategic development plans for customer ensuring they add value for the customer and satisfy PHS Commercial requirements.
4. Work with the other management heads and MCAMs to implement a tiered approach to understand client organisations and build strong working partnerships across all areas of the business.
5. Create and develop supporting procedures and reporting that add value to the customer and PHS.
6. Set the standards ...