Summary
This is an exciting opportunity to be at the forefront of digital transformation within a growing organisation. As our AI & Digital Champion, you will play a key role in supporting the adoption, development, and optimisation of digital tools and artificial intelligence solutions across the business.
Wage: £19,000 a year
Training course: Business analyst (level 4)
Hours: Monday - Friday, 8.00am - 5.00pm. 40 hours a week
Start date: Monday 27 April 2026
Duration: 1 year 6 months
Positions available: 1
What you'll do at work
* Support the delivery of AI and automation projects across both internal service improvements and customer-facing solutions
* Work with colleagues and customers to gather requirements and understand business processes and challenges
* Analyse existing workflows and data to identify opportunities for automation and efficiency improvements
* Assist in evaluating suitable AI tools, platforms, and automation technologies for specific use cases
* Contribute to the design, build, and deployment of AI-driven solutions and automated processes
* Support the development of solutions using Microsoft 365, Copilot, and the Power Platform (Power Automate, Power Apps, Power BI)
* Maintain awareness of emerging AI technologies and best practices to support continuous innovation within ITC Service Ltd
Where you'll work
9 MERCHANT COURT
MONKTON BUSINESS PARK SOUTH
HEBBURN
NE31 2EX
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Business analyst (level 4)
What you'll learn
Course contents
* Apply appropriate approaches to scope, plan and perform Business Analysis
* Communicate effectively in a variety of situations with a range of stakeholders
* Apply a range of structured investigation techniques to a business situation
* Produce an outline definition of a business situation using an appropriate technique
* Apply appropriate techniques to identify problems and opportunities within a business situation
* Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
* Apply appropriate techniques to analyse and document options and recommendations for change
* Elicit process information from stakeholders
* Model business processes using relevant techniques, standards, notation and software tools
* Analyse business process models to identify opportunities for improvement
* Produce models of redesigned business processes
* Elicit requirements from stakeholders to identify business and user needs
* Document clear functional and non-functional requirements in line with local standards
* Analyse documented requirements to remove duplication, conflict and overlap
* Prioritise requirements using an appropriate prioritisation approach
* Validate requirements with stakeholders
* Support the establishment of requirements traceability
* Elicit business data needs from relevant sources
* Support the development of simple data models using relevant techniques, standards, notation and software tools
* Document current business situations to enable gap analysis and decision making
* Support the development of models of future state business situations
* Identify key differences between current and future business situations
* Identify actions required to move from the current to future business situation
* Define acceptance criteria for business and system changes
* Support business acceptance of business and system changes
* Apply relevant techniques to research and identify stakeholders
* Analyse and document stakeholders' areas of interest and influence
* Support the development of cost/benefit analysis for proposed business changes
* Evaluate and document the key impacts on people, process, organisation, technology and information
* Present information in a manner appropriate to the audience
Training schedule
Our AI & Digital Champion programme equips you with the skills and confidence to lead digital transformation and harness the power of AI in the workplace.
You'll play a vital role in shaping how digital tools and intelligent systems are adopted across your organisation, identifying opportunities for automation, improving collaboration, and driving smarter ways of working.
This programme gives you the knowledge and skills to lead digital transformation from within. You'll learn how to manage stakeholders effectively, analyse and optimise business processes, and apply AI tools to solve real‑world problems.
Along the way, you'll develop transferable digital and leadership skills that open doors to future roles in business analysis, process improvement, or data‑driven innovation.
Requirements
Essential qualifications
* GCSE in English (grade 4)
* GCSE in Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills
* Analytical skills
* Logical
About this employer
From modest beginnings in the back of a workshop in Washington, ITC Service began its journey with determination and a clear vision. During this time, we steadily built a reputation for delivering exceptional, client‑focused IT support.
As word spread across the North East, our consistent reliability and personalised approach attracted a growing and diverse client base. Year after year, the team expanded, driven by a commitment to excellence and a passion for helping businesses thrive through technology.
The company's ethos has always been central to its growth - providing a transparent, dependable service without the techy jargon.
Our work has always been client‑centred and adaptable, providing IT solutions with a deep understanding of each client's distinct identity and goals.
Company benefits
* 20 days holiday plus bank holidays
* Growth opportunities in a rapidly expanding business
* Located on the Metro line
After this apprenticeship
This level 4 apprenticeship provides structured online learning alongside hands‑on experience in the workplace. You'll become a valued team member while developing practical, future‑focused digital skills.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC2000019673.
Apply now
Closes in 25 days (Sunday 26 April 2026)
After signing in, you'll apply for this apprenticeship on the company's website.
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