Overview
A&E Receptionist - Band 2
2 x 37.5 hours per week - Permanent. We are currently looking for an enthusiastic individual to join our A&E reception team.
Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis with a positive approach to customer care. The role involves providing reception support to the clinical team within the A&E Department. A good standard of IT skills and the ability to work on your own initiative and as part of a team are essential. Flexibility is required as the service operates 24 hours a day, 7 days a week; you will be required to work shift patterns that include days, evenings and nights.
Unsociable hours over weekends, Bank Holidays and hours worked between 8:00pm – 6:00am will receive enhancement payments.
Responsibilities
* Provide a welcoming and professional first impression for patients/Healthcare Professionals at the A&E reception desk, both face-to-face and via telephone, ensuring an excellent customer service experience.
* Act as the first point of contact for enquiries in person, by phone or by email, and deal with enquiries in a professional, efficient, polite and courteous manner.
* Provide full clerical support to the A&E Department teams within the Hospital.
* Work as part of a team and without direct supervision to ensure the smooth running of the reception service.
* Provide administrative cover across all reception desks within A&E and Same Day Emergency Care.
* Work flexible shift patterns to cover days, evenings and nights as required by a 24/7 service.
Requirements / Qualifications
* Good interpersonal and communication skills; able to deal professionally with a wide range of people.
* Excellent IT skills and the ability to work using own initiative and within a team.
* Willingness to work flexible shift patterns, including weekends and nights.
Additional Information
* Important Notice on Visa Sponsorship Eligibility: the Trust offers sponsorship but this role is not eligible for visa sponsorship under the UK Health and Care Worker visa route due to salary and/or skill level requirements.
* We welcome applications from individuals with the right to work in the UK.
* We are a values‑driven organisation and promote diversity and inclusion.
Benefits
Benefits include: flexible working, 27–33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, and support with stress, bereavement, relationships, finance, and more.
Additional Notes
The job description provides an overview of main tasks and responsibilities; the person specification focuses on qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below outlines the criteria against which applications will be assessed.
This advert closes on Sunday 28 Sep 2025.
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