* French Speaking Customer Service Representative
* New London office for a global automotive oil business
About Our Client
This is an opportunity for you to join a small-sized organisation as a French Speaking Customer Service Representative operating in the industrial/manufacturing sector. The company prides itself on delivering high-quality products and services while maintaining a strong focus on customer satisfaction and operational efficiency.
Job Description
* Respond promptly to customer inquiries via phone, email, and other communication channels.
* Process customer orders accurately and ensure timely delivery coordination.
* Maintain detailed records of customer interactions and transactions in the system.
* Collaborate with internal departments to resolve customer issues effectively.
* Provide product information and guidance to customers as needed.
* Monitor customer feedback and escalate concerns to the appropriate teams.
* Support the team in achieving customer satisfaction and retention goals.
* Contribute to the continuous improvement of customer service processes.
The Successful Applicant
A successful French Speaking Customer Service Representative should have:
* A background in customer service, preferably within the industrial or manufacturing sectors.
* Strong problem-solving skills and attention to detail.
* Proficiency in using customer relationship management (CRM) tools and software.
* Excellent verbal and written communication skills.
* The ability to work well in a fast-paced environment and handle multiple tasks efficiently.
* A commitment to providing exceptional customer experiences.
* Fluency in French.
What's on Offer
You will be rewarded with a competitive salary ranging from GBP 30000 to GBP 35000.
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