Job Description
Our client is looking for a confident and capable Community Safety Manager to take the reins of a transformed service and drive it forward. You’ll be joining a team with renewed energy, clear purpose, and a strong track record of improvement. You’ll play an essential role in delivering safer, more inclusive neighbourhoods.
They’ve made huge strides in improving their ASB service, from better case assessment and customer communication to stronger team dynamics and a 17% uplift in tenant satisfaction. Now, they’re looking for a dedicated manager to continue this momentum and lead their ASB function into its next chapter.
What You’ll Be Doing
As their Community & Safety Manager, you’ll:
1. Lead and inspire a team of 5–6 ASB Case Managers
2. Champion early intervention and customer-focused case resolution
3. Own and evolve our ASB policy, toolkit, and communications strategy
4. Collaborate across Paradigm and with external partners (police, local authorities, health services)
5. Use data and insight to shape service improvements and reduce ASB
6. Monitor performance and report outcomes to senior leaders and external stakeholders
7. Handle complex cases and complaints with professional...