The Role…
At Soho House, as Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day-to-day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.
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What's in it for you?
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Every House Membership
* 50% off Food & Drink, 7 days a week
* Staff Room Rate; Any Bedroom, Any House, $100 a night
* Private Health and Dental Care
* Life Assurance
* Day off on your birthday
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
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Key duties…
People Management
* Build and lead a best-in-class fitness team, including trainers, instructors and gym staff
* Manage recruitment, onboarding, performance reviews, training and development
* Promote high team morale and retention through motivation, coaching and recognition
* Set clear expectations and ensure all staff uphold brand and service standards
* Conduct regular team meetings and manage team schedules effectively
* Ensure the team consistently delivers exceptional service and memorable experiences
Productivity
* Oversee scheduling of classes, personal training sessions and gym floor support
* Maintain gym presentation and ensure all equipment is clean, functional and safe
* Monitor member feedback and usage data to enhance gym programming and member engagement
* Drive participation in group fitness classes and PT sessions
* Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences
* Lead on key initiatives and activations that align with Soho Health Club's ethos and goals
Financial Control
* Support the delivery of budgeted targets, KPIs and revenue opportunities
* Achieve KPI's for class programming and PT sales
* Ensure staffing, scheduling and resources are optimised to reflect business needs
* Monitor and control operational costs while maintaining exceptional standards
* Analyse member usage, sales data and feedback to inform business decisions
* Track and report on member engagement, trainer productivity and class occupancy
Standards
* Maintain a high level of safety, cleanliness and professionalism across the gym
* Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
* Uphold all health & safety procedures including risk assessments and incident reporting
* Ensure gym staff are trained in safety procedures and certified where necessary
* Monitor and evaluate team standards using feedback tools and internal audits
* Set an example by maintaining a visible presence and actively engaging with members on the floor
Marketing & Member Engagement
* Work with the marketing team to develop campaigns that drive usage and increase member engagement
* Create monthly community fitness programming
* Host events, workshops or wellness activations to build community within the Health Club
* Proactively gather and act upon member feedback to continuously improve offerings
Business Development
* Identify trends in the fitness and wellness industries and introduce innovative programming
* Build partnerships with fitness brands, guest trainers and wellness experts
* Regularly review the class schedule and fitness offering to ensure relevance and variety
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What we are looking for...
* 5+ years' experience in a high-profile fitness or wellness environment, ideally within a members' club or hospitality setting
* Level 3 Personal Training certification (minimum)
* Strong leadership with proven success in recruitment, training and performance management
* Strategic, target-driven and results-oriented
* Excellent organizational and communication skills
* Collaborative and comfortable working cross-functionally
* Highly adaptable, hands-on and solutions-focused
* Passionate about fitness, with high standards of service delivery