This is a one-year apprenticeship where youll learn how to sell insurance solutions to clients and understand the world of insurance from the ground up. Youll gain hands‑on experience working with our expert teams, helping clients with their insurance needs, and learning how individuals and businesses protect themselves against different risks.
Responsibilities
* Gain a nationally recognised Level 3 qualification for your relevant programme.
* Spend one day a week studying with a dedicated trainer.
* Participate in a year‑long structured development programme.
* Learn foundations of insurance and sales through hands‑on and structured training.
* Support brokers with finding new clients and sourcing relevant insurance packages.
* Strengthen written communication by drafting professional email correspondence for clients.
* Build verbal communication skills by managing telephone calls with clients and insurers, assisting with queries and capturing required information.
* Act as a point of contact for clients and provide exceptional customer service.
* Achieve desired business outcomes within own area of insurance responsibility in line with the organisations commercial aims.
* Identify information from a range of sources to determine an appropriate course of action including recommendation, decision or referral.
* Analyse data to make evidence based decisions.
* Apply organisational quality assurance policies and procedures within limits of own authority.
* Apply appropriate method of communication for audience and circumstances.
* Records, verifies, maintains and where appropriate shares information.
* Compliant with relevant governance, policies and procedures.
* Identify work with stakeholders and create and maintain a network of stakeholders needed to undertake casework effectively and to conclusion.
* Balance competing priorities to meet deadlines.
* Builds and maintains positive relationships.
* Work as part of a team to help achieve results.
* Identify potential claims fraud and determine the correct action to prevent loss.
* Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
* Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
* Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
* Gather and interpret relevant information to provide a return on insurance decisions.
* Match clients needs with available insurance products and services.
* Optimise the potential return on insurance decisions within scope of own role by identifying and positioning the clients case with the insurer.
Qualifications
* Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Team working
About the company
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. Thats what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - youll find like-minded people driving change at Howden.
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