Assistant Care Coordinator
Nottingham, NG15
£24,000
Monday – Friday 9am – 5pm + On call duties 1-6 weekends
Looking for someone to start as soon as possible
Purpose
This role is ideal for someone with a care background who wants to progress into a office based role/
The Assistant Care Coordinator position is designed to connect hands on care experience with organisational and support responsibilities. This role lets you step back from direct care while remaining an active part of the care field, applying your frontline knowledge to assist with planning, coordination and ensuring quality support for both staff and clients.
Job duties
Support the Branch Manager and Field Care Manager in building and maintaining client care packages
Handle initial client queries, gather information and share details with managers
Assist with recruitment processes, including placing adverts, screening candidates and interviewing healthcare assistants
Help resource and set up new care packages, ensuring smooth communication between staff, clients and managers
Shadow client visits and, over time, independently attend meetings to discuss care package needs and issues
Support day to day running of care packages, including rota planning, covering absences and resolving staff or client issues.
Maintain strong communication with clients, social workers and case managers to promote services and build relationships
Support quality assurance by sending out staff assignment reports and client questionnaires
Carry out supervision meetings and job chats for field staff
Regularly contact staff to maintain positive relationships, check availability and update records in the Aspire system
Ensure client and staff files comply with CQC, NHS, and other regulatory standards
Support with complaint management, including gathering evidence and taking minutes during meetings
Provide business reports for your assigned area and work towards set KPIs, targets and objectives
Uphold company policies, procedures, and industry best practices, including CQC regulations and health & safety requirements
Key Skills
Strong people management skills
Excellent communication and client relationship skills
Organised, reliable and proactive problem-solver
Self-motivated with strong leadership qualities
Customer focused with a professional, “can-do” attitude
Ability to adapt to changing practices and environments.
Company benefits
Pension contribution
28 Days holiday including bank holiday + day off for birthday
Recognition yearly awards
Yearly bonus based on performance
Use of company car – if available