Job Details
REF: NWM/709 Hours: 37.5 hours per week. Work Pattern: Monday - Friday 10AM - 6PM. Salary: £25,134 per annum rising. Location: The role will be based locally in Great Yarmouth or Gorleston; exact location will be shared during the recruitment process. The Service: REST Norwich is a safe, welcoming service at the heart of our community, offering vital mental health support, guidance and signposting.
About the Role
We are recruiting a compassionate and skilled Recovery Worker to join our REST Hub in the East. This role is central to supporting people, offering a safe, supportive space for our service users. You will provide 1:1 and group emotional support, helping people to deescalate crisis situations, reduce isolation, and reconnect with their strengths and support networks. Our hubs play a vital role in preventing the need for secondary mental health care by offering early, trauma‑informed, recovery‑focused support within the community.
Our REST Hubs
Our REST Hubs provide a welcoming, non‑clinical environment that helps people:
* Access ongoing support to recover
* Build skills, resilience, and confidence
* Access education and information around mental health
* Participate in 1‑to‑1 support, workshops, and group sessions delivered daily
Responsibilities
* Support individuals who may be in crisis, including those experiencing low mood, anxiety, self-harm, or suicidal thoughts, to develop safety plans and coping strategies
* Build trusted, meaningful relationships quickly to support people to move out of immediate crisis
* Deliver and facilitate 1‑to‑1 sessions, workshops, and group work that are trauma‑informed and recovery‑focused
* Introduce and tailor therapeutic tools such as CBT-informed techniques, mindfulness, emotional regulation, distress tolerance, and interpersonal skills
* Reduce isolation by helping individuals reconnect with peer support and community networks
* Work closely with Peer Support Workers and Volunteers, complementing and supporting their practice
* Liaise with GPs, partner agencies, and community services, making referrals where appropriate
* Support people to engage with non‑emergency services (e.g. housing, benefits, debt, carers’ support)
* Maintain accurate records using the Norfolk and Waveney Client Management System
* Participate in risk handovers, monitoring, evaluation, and agreed KPIs
* Build and maintain strong relationships with internal teams and external partners
* Attend regular supervision, team meetings, and contribute to service development
Qualifications
* Has experience supporting people with mental ill health, distress, or crisis
* Is confident working in fast‑paced, emotionally complex environments
* Can apply strengths‑based, recovery‑focused, and trauma‑informed approaches
* Is skilled at building rapport and trust quickly
* Can assess information from multiple sources and make sound, person‑centred decisions
* Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners
* Has strong recording, organisation, and communication skills
EEO Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio‑economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
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