EPX Limited
EPX Technical Services are an award-winning MSP based in both Staffordshire and the North-West, delivering IT Service Desk Support & consulting services to a wide range of business sectors.
We are looking for an enthusiastic, self-motivated and experienced IT Project Engineer to join our growing team. As an IT Project Engineer, you will be responsible for running and delivering technical projects for our clients, and ensuring the successful delivery of our services.
Responsibilities:
* Collaborate with sales, project management, and engineering teams to design and implement customised solutions for clients.
* Conduct assessments, perform audits, and provide recommendations for improvements to clients' IT infrastructure.
* Deliver technical projects on time and within budget, while ensuring client satisfaction.
* Act as a technical liaison between clients and internal teams, providing ongoing support and troubleshooting as needed.
* Develop and maintain technical documentation, including network diagrams, configurations, and procedures.
* Provide support to all other areas of EPX as required.
The ideal candidate will have:
* Previous experience in an MSP-related IT support role (or equivalent).
* Proven track-record of excellent interpersonal skills such as telephony, communication, active listening and/or customer care.
* Systematic, disciplined and analytical approach to problem solving.
* Technical enthusiasm
* Strong communication skills, ability to build and maintain working relationships with internal & external customers.
* The attitude to contribute ideas to continually improve processes & procedures – making sure problems "never come back" and helping colleagues to do the same.
* Dynamic and flexible 'can-do' attitude.
* Ability to work under pressure and a fast pace environment.
* Full UK Driving License with regular access to own transportation for business purposes.
Technical skills required:
* Microsoft/Office 365
* Windows Server (2012 – 2019 inc Hyper-V)
* Proficient with Active Directory, DNS, DHCP, GPO and RDS including Azure AD
* Networking – Including DNS/DHCP/TCP/IP/VLAN and wireless tech
* IT security solutions
* Proven experience in Azure with the ability to setup, maintain and troubleshoot servers
* Backup solutions
* OS deployment mechanisms – Including Microsoft Intune
* Previous MSP experience – Connectwise / SD tool exp
In return you will receive
* Competitive salary with commission
* Healthcare cashback scheme
* Peer recognition scheme
* Sick pay
* Great working environment with a culture based on looking after one another
* Hybrid working environment (3 days office based, 2 wfh)
* Company supplied laptop
* Regular company social events
* More holiday than your average company, 30 days standard inc bank holidays, plus 1 day per additional year of service up to 5 years
Job Types: Full-time, Permanent
Pay: £30,000.00-£45,000.00 per year
Benefits:
* Company pension
* On-site parking
* Referral programme
* Work from home
Application question(s):
* Please can you confirm that you are within a 45 minute drive of Stafford
Experience:
* MSP-related IT support: 2 years (required)
Work Location: Hybrid remote in Stafford, ST18 0BF
Reference ID: Service Delivery - PSE