Overview
ENTERPRISE ARCHITECT – BUSINESS SYSTEMS/MANAGED SERVICES
We need a strategic architect with 12‑15 + years who defines the architectural vision for BT International’s transformation from traditional telco operations to asset‑light service delivery excellence. You own the strategy for service operations platforms (ServiceNow ITSM/ITOM/AIOps, Netbrain, Entuity, Dynatrace) and managed services delivery systems.
Essential Experience
* Strategic Service Operations Architecture & Leadership
o Strategic service operations architecture: defining long‑term vision for service delivery platforms including ServiceNow (ITSM, ITOM, AIOps), Netbrain, Entuity, Dynatrace and their role in managed services delivery and operational efficiency
o Business systems architecture: defining vision for BAU applications (sales, service, enterprise) and service operations including Lead‑to‑Cash operational processes (Pricing/Design/Quoting/SRM), AI Ops, Service Desk, billing, inventory that optimises legacy systems whilst designing future‑ready capabilities aligned with NaaS‑based operating model
o Order‑to‑Cash (O2C) operational excellence: service activation, billing and revenue collection processes for managed services delivery
o Proven experience creating E2E architectures at scale for service operations with business and operational stakeholders
o Leads architectural decision‑making and transformation initiatives across service operations domains
* Portfolio Optimisation & Vendor Strategy
o Service operations portfolio optimisation: making strategic keep/modernise/retire decisions for service delivery platforms based on technical fitness, cost‑effectiveness and alignment with asset‑light transformation and managed services strategy
o Vendor strategy: negotiating with service operations platform vendors (ServiceNow, Dynatrace) and enterprise vendors as strategic partners, simplifying IT landscape whilst reducing vendor dependencies and supporting managed services delivery
* Integration Architecture & Transformation
o Systems integration leadership: establishing approaches that link service operations platforms, BAU applications and NaaS capabilities to support business processes, managed services delivery and operational efficiency
o Service operations transformation: leading AI‑driven process automation, billing automation, inventory accuracy improvement programmes that deliver cost‑to‑serve reduction, operational efficiency and improved managed services delivery
* API & Integration Leadership
o Strong expertise in API lifecycle design and integration patterns at scale
o Expertise in integration patterns (OpenAPI, REST, gRPC, GraphQL) for service delivery
o Event‑driven architecture leadership with pub/sub and event brokers (Kafka, RabbitMQ)
* Operational Excellence & Observability
o Operational excellence architecture: establishing comprehensive observability, service resilience patterns and operational automation across service delivery systems including metrics, logging, distributed tracing and telemetry
o Proficient with observability frameworks (Prometheus, ElasticSearch, Grafana, OpenTelemetry, Dynatrace) for service operations at scale
o Strong understanding of distributed systems, transaction management and telemetry pipelines for service delivery
* Collaboration & Governance
o Collaboration with Data & AI architects: leveraging data platforms and AI capabilities for service automation, customer insights and managed services intelligence
o Architecture governance: driving design reviews and conformance processes ensuring alignment with enterprise standards, security requirements and transformation objectives
o Building architecture capability: mentoring architects who work with service operations, BAU operations and managed services delivery teams
o Platform engineering alignment: establishing integration patterns that connect service operations systems with NaaS capabilities whilst maintaining operational stability and supporting managed services delivery
* Highly Desirable
o Strong engineering background with hands‑on experience demonstrating technical credibility
o Proficient in backend programming (Python, Java, C++)
o Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB)
o Open source workflow engines (Temporal)
o Stream/batch processing (Flink, Spark)
o Test automation: Robot Framework and BDD
o BSS vendor platforms: Salesforce, Amdocs, Ciena
o BSS/OSS proficiency: deep understanding of Product Catalogue, CPQ, SOM, EPC and their interactions
o Telecom domain knowledge: understanding of WAN, overlay and security products
o Extensive telco service operations and managed services architecture experience with demonstrated success modernising operational platforms
o Experience designing for multi‑cloud, hybrid and on‑prem service delivery environments
o Skilled in cloud‑native patterns for service operations
o Cloud architecture (AWS/GCP)
o Strong background with service operations platforms (ServiceNow, Dynatrace, Netbrain, Entuity) and enterprise platforms – can negotiate technical approaches and influence vendor roadmaps
o API‑first integration architecture: API management platforms, event streaming, microservices patterns in complex service delivery environments
o Deep telco operations and service delivery domain knowledge with understanding of challenges in transforming mission‑critical service operations systems
o Product operating model experience: understanding how architecture enables service delivery team autonomy and managed services velocity
o Experience building and leading architecture teams focused on service operations and managed services delivery, developing technical leadership capability
o AI/Agentic strategy for service automation, cost reduction and managed services enhancement
o Understanding of managed services business models and how operational platforms support service delivery
o Proven track record defining architectural strategies that enabled system rationalisation, vendor consolidation and platform transformation whilst maintaining service continuity and managed services quality
Responsibilities
All responsibilities listed under Essential Experience and Highly Desirable (see sections above).
Requirements
All requirements listed under Essential Experience and Highly Desirable (see sections above).
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