Job Purpose:
As a corporate receptionist, your primary role will be to make an excellent first impression by demonstrating a high level of customer care, professionalism, and engagement to all staff and visitors of the building in which you are located. You will be required to perform reception, administration, and telephone / switchboard duties efficiently and effectively, and will be responsible for creating a positive reception experience.
Duties:
1. Meet and greet visitors / staff / contractors in a warm, friendly, and courteous manner
2. Assist with queries knowledgeably and professionally, escalating where appropriate
3. Issue visitor / contractor passes and announce visitors to their host
4. Manage the access control system and authorise temporary staff passes when required
5. Operate the switchboard / telephones within SLA timelines
6. Answer, screen, and forward calls, taking messages when appropriate
7. Maintain a tidy reception area and provide an efficient service
8. Maintain stock levels of stationery and order supplies as required
9. Check, read and action emails on a timely basis
10. Carry out administrative tasks
11. Adhere to site safety and security procedures
12. Represent the business with a positive attitude and professional appearance
About the role
13. Fluent in Welsh
14. Approachable, and professional
15. Prompt, reliable, and efficient
16. Able to prioritise workload
17. Able to work to deadlines
18. IT literate – Outlook / Microsoft Office
19. Excellent communication skills – verbal / written / telephone
20. Excellent customer service skills
21. Takes a leading role in own personal development
22. Flexible toward the changes / needs of the business
23. Understanding of corporate working environment
EMCOR UK benefits
Additional Benefits
24. Industry leading maternity & paternity policies
25. Refer a friend scheme – worth £500 per referral
26. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
27. Extensive learning & development opportunities, including opportunities for progression
28. Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
29. Bike To Work Scheme
30. Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
31. Dental scheme
32. Access to health assessments
33. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries